PS4 warranty/EU cover 1 or 2 years?

6 replies
Found 4th Oct 2016
Hi can anyone clarify what we're entitled to with Sony - is it just the 1 year?

My console is 22 months old and has started getting errors constantly and crashing every hour.

Any help?

Thanks

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5 Comments

Not sure, but this is worth a read:

which.co.uk/con…uct

Using guarantees and warrantiesMany products, such as electrical goods, … Using guarantees and warrantiesMany products, such as electrical goods, are sold with a manufacturer's guarantee (or warranty), often for a year.Guarantees are a contract between you and the manufacturer and the manufacturer must do whatever it says it will do in the guarantee.Usually this will be to repair or replace a faulty item. Retailers will sometimes contact the manufacturer on your behalf but they are not obliged to do so.However, you still have rights under the Consumer Rights Act or Sale of Goods Act even if your guarantee has expired. A manufacturer's guarantee doesn't replace these rights and retailers can't ignore this.It will depend on the product and the fault but you could be legally entitled to a free repair or, in some cases, a replacement by the retailer for some time after the manufacturer's guarantee has expired.

Where did you purchase it from? Take the product to the store with proof of purchase. i would personally email and list the complaints and tell the company the product is not fit for purpose.

i did the above with curryd 4 years after purchasing and got a gift card .

Original Poster

MrMan2011

Where did you purchase it from? Take the product to the store with proof … Where did you purchase it from? Take the product to the store with proof of purchase. i would personally email and list the complaints and tell the company the product is not fit for purpose. i did the above with curryd 4 years after purchasing and got a gift card .



It was bought from Asda online.

Sony gives you one year warranty after thatyour choice to get anotherone.

I'm sure an electrical product has to be fit for purpose up to 6 years but shops deny this and say only 1 year guarantee.

telegraph.co.uk/fin…tml
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