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Posted 8th Jan 2022
Hi,

My ps5 has stopped reading my games and displays 'unreadable disc'.
Contacted sony for repair and have been told its out of warranty and I need to pay £240. I bought it at end of November 2020 from Currys. Any advice would be much appreciated?

Most frustratingly it started not reading discs in November 2021 but I didn't contact sony straight away.
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  1. Avatar
    Did you take out coverplan? Or have you been sent a letter offering you extended warranty?

    Take out the warranty and wait a month or two and claim on it. If you go back to the store, I can 100% guarantee you will be messed around and fobbed off.

    I know a lot of people will disagree with this and say it's wrong, immoral or illegal. But we the consumer and normal everyday working folk are constantly being ripped off, lied to and made to pay for everything. Whilst big companies and corporation's make fortune's, avoid taxes, and pay huge bonuses and dividends, along with our lying politicians. (edited)
  2. Avatar
    Author
    Happy Days. The lens cleaner has done the trick! It is reading all my games again. Thanks for everyone's help
  3. Avatar
    My 2 year old LG tv from Currys is getting picked up tomorrow to get fixed, phoned LG first they said out of warranty and to contact currys. Phoned currys told them what LG said and mentioned comsumer law, went away for a few minutes then came back and said no problem we will arrange pick up, I thought I might have to pay a £95 deposit (get it back once proved tv was faulty) but didn't. Phone currys tell them you phoned Sony and tell them they said it was upto to you to fix it and mention consumer law, I don't think you will have a problem.
  4. Avatar
    chris_davies08/01/2022 23:22

    Thanks all. I will try contacting currys with Consumer Rights Act 2015 and …Thanks all. I will try contacting currys with Consumer Rights Act 2015 and see how I get on.


    Pre-armed with a reasonable perception of product life expectancy had it not busted prematurely, the two typical questions to be presented to any merchant that has sold you prematurely failed equipment are:

    Please state now how you intend to discharge your obligations related to this prematurely-failed product indicating inadequate quality and durability as otherwise required by CRA 2015.
    And after the usual "nothing to do with us" response, ask:
    Please state your exemption to CRA 2015.
    (where the answer is self-incriminating for a merchant as no merchant is exempt from CRA 2015).

    Repeat the above two questions until either the merchant offers a satisfactory solution or until there is sufficient merchant ignorance / arrogance to enjoy initiating legal options.

    A savvy merchant may request that you first confirm the fault by obtaining a written report from a credible repair organisation.
    This request is an interpretation of CRA 2015 and not unreasonable.
    You may state that you accept this request on the express understanding that the merchant will cover the cost of the report when the report confirms the fault - this usually triggers the most assertive "go away" response from the merchant, but equally: it will produce the most beneficial outcome when (if?) the report confirms the fault.

    When the fault is confirmed the outcome will either be all costs of repair covered by the merchant, or part cost of either repair or compensation of purchase price pro-rata to the reasonable expected lifetime of the otherwise not prematurely-busted kit,
    or further futile responsibility denial by merchant requiring further enforcement such as S75 (if appropriate) or MCOL.

    The "Satisfactory Quality" and "durability" requirement of CRA 2015 is stated at 9 > 3c at Gov legislation page
    legislation.gov.uk/ukp…ted
  5. Avatar
    chris_davies20/01/2022 10:08

    You are not wrong with currys trying to fob me off. I never received a …You are not wrong with currys trying to fob me off. I never received a follow up call from them so I called again today. As soon as I mention consumer rights the person on the phone either hungs up (call dies), or goes silent then eventually hangs up. Its a joke.Finally spoke to them for 30 mins (continually put on hold). Was told Currys cant help as its out of warranty! I replied this is consumer law, the warranty is irrelevant and I am covered by CRA 2015 for 6 years:Goods need to be:Fit for purposeAs describedSatisfactory qualityLast a reasonable length of time1 year, 1 month is not a reasonable amount of time. Sony states the product life expectancy is at least 5 years. It has a fault and needs to be fixed. No manager able to speak to speak to me so they should be calling me back within 24-48 hrs again!!Any other tips/advice? This is first time I have ever raised anything like this.I did buy it with a Visa Credit card, when can I use section 75?Thanks for everyones help!!

    Hi, it took me 3 times to get anything sorted, I wasn't very hopeful because it was out of warranty but a mate got his done the same way, I would just keep trying,this is the number I called 0344 561 1234 and went through all the options until i got the right one.you just need to get the right assistant.
  6. Avatar
    chris_davies12/01/2022 16:58

    After calling curry's 4 times, I finally got someone to log a case for …After calling curry's 4 times, I finally got someone to log a case for CRA. Apparently they will be in touch further in 24/48 hrs.


    Currys will try to fob you off.

    They will probably try to get you to contact sony.

    The law is very clear, you purchased the item from currys so currys (not sony) is responsible for resolving this.

    Suggest that you look at the moneysavingexpert guide

    46677303-9RmjI.jpg
  7. Avatar
    Anonymous User
    Y_G26/01/2022 14:14

    Yeah. No surprises the lens cleaner worked. Shouldn’t just stop working a …Yeah. No surprises the lens cleaner worked. Shouldn’t just stop working after a year. It’s either faulty on arrival, or the user has mistreated/poorly maintained the console in some way to cause the defect.I’ve been buying consoles for 31 years and only 1 has been defective, the og PS2, which was faulty on arrival. No other console has broken because I take care of them. These people you see online, usually Americans, who go through 5 consoles per generation are obviously mistreating their machines. CEX employees always compliment by stuff and say most people bring in garbage


    I'm the same - CEX have almost always graded phones I trade in as "A" despite being daily drivers for a couple of years.

    There is some history of some consoles being prone to fail however - XBox 360 Red Ring of Death, and the PS3 with it's yellow light for example.
  8. Avatar
    C0mm0d0re_K1d08/01/2022 21:45

    I know a lot of people will disagree with this and say it's wrong, …I know a lot of people will disagree with this and say it's wrong, immortal or illegal.


    If only the PS5 was immortal too then OP wouldnt have this issue.
  9. Avatar
    Did you pay on a credit card if so, go through curry's consumer rights and if they fob you off claim section 75
  10. Avatar
    Author
    Thanks all. I will try contacting currys with Consumer Rights Act 2015 and see how I get on.
  11. Avatar
    Author
    After calling curry's 4 times, I finally got someone to log a case for CRA. Apparently they will be in touch further in 24/48 hrs.
  12. Avatar
    harlzter12/01/2022 17:34

    If only the PS5 was immortal too then OP wouldnt have this issue.


    Oops, that was a typo I missed. Darn auto correct.
  13. Avatar
    Author
    You are not wrong with currys trying to fob me off. I never received a follow up call from them so I called again today.
    As soon as I mention consumer rights the person on the phone either hungs up (call dies), or goes silent then eventually hangs up. Its a joke.

    Finally spoke to them for 30 mins (continually put on hold). Was told Currys cant help as its out of warranty!
    I replied this is consumer law, the warranty is irrelevant and I am covered by CRA 2015 for 6 years:

    Goods need to be:
    • Fit for purpose
    • As described
    • Satisfactory quality
    • Last a reasonable length of time

    1 year, 1 month is not a reasonable amount of time. Sony states the product life expectancy is at least 5 years. It has a fault and needs to be fixed.

    No manager able to speak to speak to me so they should be calling me back within 24-48 hrs again!!
    Any other tips/advice? This is first time I have ever raised anything like this.

    I did buy it with a Visa Credit card, when can I use section 75?

    Thanks for everyones help!!
  14. Avatar
    I bought my sons PS5 from Amazon in November 2020. It's now not working. I contacted playstation 10 days over the 12mnth warranty and they say I have to pay £240
  15. Avatar
    Author
    233bob21/01/2022 15:50

    I bought my sons PS5 from Amazon in November 2020. It's now not working. I …I bought my sons PS5 from Amazon in November 2020. It's now not working. I contacted playstation 10 days over the 12mnth warranty and they say I have to pay £240


    Its a joke! What is wrong with yours? I received no call back from a manager at curry's. I'll try again today!
  16. Avatar
    Author
    Currys are stating that they cant do anything for me. Saying there is no action on their side.
    They are saying that only time the customer can claim under consumer rights act is if it was the second time it went faulty and was outside of warranty.
    I kept stating this isn't correct.
    Curry's say there is nothing further they can do.
    I said so how do I take this forward, I have to take you to small claims court? The reply was 'if that's what you have to do.'

    Ridiculous! I guess I need to look at section 75 now
  17. Avatar
    chris_davies24/01/2022 15:03

    Currys are stating that they cant do anything for me. Saying there is no …Currys are stating that they cant do anything for me. Saying there is no action on their side. They are saying that only time the customer can claim under consumer rights act is if it was the second time it went faulty and was outside of warranty. I kept stating this isn't correct. Curry's say there is nothing further they can do. I said so how do I take this forward, I have to take you to small claims court? The reply was 'if that's what you have to do.'Ridiculous! I guess I need to look at section 75 now


    Currys are wrong.

    The consumer law says that they have to deal with this.

    Perhaps speak to someone in store and ask to speak to a manager. Take their name in case you have to use this information in the future.



    However, have you tried a DVD lens cleaner?
    We had a problem with a bluray surround system and also had a problem with an old TV/DVD we inheritted from the motherinlaw.

    I was skeptical, but a DVD disc cleaner got both working perfectly again.
    (There is a tiny brush on the disk and you put a tiny amount of fluid on it before putting it in your drive.)

    The disk that we used was similar to this
  18. Avatar
    Author
    Helpful56724/01/2022 15:51

    Currys are wrong.The consumer law says that they have to deal with …Currys are wrong.The consumer law says that they have to deal with this.Perhaps speak to someone in store and ask to speak to a manager. Take their name in case you have to use this information in the future.However, have you tried a DVD lens cleaner?We had a problem with a bluray surround system and also had a problem with an old TV/DVD we inheritted from the motherinlaw.I was skeptical, but a DVD disc cleaner got both working perfectly again.(There is a tiny brush on the disk and you put a tiny amount of fluid on it before putting it in your drive.)The disk that we used was similar to this


    Thanks. No I haven't tried an actual lens cleaner like that. I have tried blowing in some compressed air but very difficult to get inside ps5 drive without taking it all apart and I don't trust myself to be able to put it back together again :-P.
    I read mixed reviews about using a lens cleaner and was worried about causing more damager but for £8 maybe I should try it.

    It is very strange it will still read the disc very occasionally, I am most successful first thing in the morning lol.
    Could there be any link between reading a disc and the device being cold?
  19. Avatar
    chris_davies24/01/2022 16:24

    Thanks. No I haven't tried an actual lens cleaner like that. I have tried …Thanks. No I haven't tried an actual lens cleaner like that. I have tried blowing in some compressed air but very difficult to get inside ps5 drive without taking it all apart and I don't trust myself to be able to put it back together again :-P.I read mixed reviews about using a lens cleaner and was worried about causing more damager but for £8 maybe I should try it.It is very strange it will still read the disc very occasionally, I am most successful first thing in the morning lol. Could there be any link between reading a disc and the device being cold?


    not sure about the time of day affecting it.

    The lens cleaner would probably be most effective if you have the playstation horizontal and only put a small amount of fluid on the brushes on the disk. (ie dont soak the brushes, just put enough on to wet them)

    It will be interesting to know if this solves your problems, but I was very pleased when this cured my sony bluray surround system.
  20. Avatar
    +1 for lens cleaner, might be a quick solution. You might be able to pick one up in local pound shops, B&M etc

    wilko.com/en-…499 (edited)
  21. Avatar
    Yeah. No surprises the lens cleaner worked. Shouldn’t just stop working after a year. It’s either faulty on arrival, or the user has mistreated/poorly maintained the console in some way to cause the defect.

    I’ve been buying consoles for 31 years and only 1 has been defective, the og PS2, which was faulty on arrival. No other console has broken because I take care of them. These people you see online, usually Americans, who go through 5 consoles per generation are obviously mistreating their machines. CEX employees always compliment by stuff and say most people bring in garbage (edited)
  22. Avatar
    deleted268649526/01/2022 15:05

    I'm the same - CEX have almost always graded phones I trade in as "A" …I'm the same - CEX have almost always graded phones I trade in as "A" despite being daily drivers for a couple of years.There is some history of some consoles being prone to fail however - XBox 360 Red Ring of Death, and the PS3 with it's yellow light for example.



    My og PS3, bought in early 2008 with a 2007 SKU is still going fine. Never repaired it. Never opened it up to do anything to it. Simply kept it clean and always treated it with extreme care. I do get the issues with that machine, but I still suspect the majority of people simply mistreated it. It’s a big heavy machine and dust gets in easy, needs regular dusting and care etc. No reason so many should’ve broken so quickly. It was an expensive very well built machine, which cost more than the RRP to build. The fact mine still works fine 15 years after it was built points towards misuse that so many broke. I played thousands of hours of MW2 & 3 on it too, plus thousands of hours of JRPGS. Moved 200 miles to London at one point and back home again with it aswell. (edited)
  23. Avatar
    @chris_davies how did it go in the end?
    Avatar
    He said ' Happy Days. The lens cleaner has done the trick! It is reading all my games again. Thanks for everyone's help' - see his post above
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