Purchase Monitor from Samsung or Currys? Which Is Better For Warranty Claims

Posted 26th Jan 2023
Would it be better to buy a monitor direct from Samsung Online or go to another retailer such as Currys Online?

Interested to hear your experiences

Both same price, offfer 2 years warranty, but just trying to figure out which one has better after care and warranty claim
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    Frankly given all the comments I've seen on here regarding Currys' after-care service you'd be better buying off my mate Dave down the pub than from Currys so I would say direct from Samsung probably has the edge, but only slightly.
    Samsung are dreadful as well imo I’ve had better treatment in curry’s than Samsung but both are bad 
  2. Avatar
    Both? There's three or four merchants matching that criteria:
    Currys (online + physical stores)
    Samdung Experience Stores = Partner Retail Services Limited
    Samdung online store = Samdung Electronics (UK) Limited
    Note Samdung online store also hilariously quotes another merchant name responsible for privacy: "Samdung Samdung Electronics (UK) Ltd" archive.ph/HFSjr

    Based on proliferation of stores and related "best" opportunity to embarrass legislation-ignorant store sales / CS staff to obtain a result:
    bizarrely combination of Currys + UK regulated credit, so excludes PayPal Credit.
    Updated post to reflect.

    Iirc Samsung Experience dont deal with Monitors, only their online store do

    But this post pertains to Currys Online + Samsung Online
  3. Avatar
    Never had a single issue with Currys online, others have though. One thing i do know Samsung and Service are two words that simply do not go together. I had 2 brand new QLED flagship TV's that had to back with QC issues and i ordered a £300 microwave that turned up with a bent chassis. Best just sticking to mobile products with Samsung.
  4. Avatar
    Does it have to be either of them? Can it be another one?
    Unfortunately yes. Expensive everywhere else for some reason
  5. Avatar
    can i first ask why it has to be a samsung monitor their is planty of good monitors out their....

    and i saw your comment about the price difference but i would honestly say it worth spending a bit extra to avoid currys
    i have had nothing but nightmares with them.
  6. Avatar
    PC world / curry's you will lucky ever getting a refund I would definitely avoid.
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