Posted 15th Oct 2019
I purchased a pair of Dr Martens on ebay, let's be honest i paid £35 when the price on the Dr Martens site was £119, they sent the wrong size and they smell
What is the best course of action.
The seller was from China, and the shoes are fake
What is the best course of action.
The seller was from China, and the shoes are fake
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sorted byYes follow the advice above , but if the listing said "Doc Marten style "or "Doc Marten pattern " etc ie not "Genuine Doc Martens " your claim will likely fail. Very luckily for you though you should get your refund as they sent the wrong size . Lesson learnt ? (edited)
I know we get used to seeing huge discount on HUKD’s but alarms bells should have been ringing when you were buying on eBay and from China. EBay is well known to be full of fakes.
You have the option to now open a significantly not as described case as they are both the wrong size and fake. Should be cut a dry straight forward case were eBay will rule in your favour due to the size been incorrect. (edited)
Wrong. If you look at photos it's clearly labelled Dr Martens hence fake still.
Sellers put lots of crap into title to get searched
Obvious would be fake but claim is still there
" let's be honest i paid £35" "China" The rest you have to be honest with yourself.
As I said earlier ," Dr Doc Martens", So not a fake - a similar but not identical name . Genuine ones are called Dr Martens . Do you see the difference now ? (edited)
You knew what you were buying at this price.
Fairly sure I have never seen that before FP utter genius(referring to Mr Sayle but not so bad yourself FP)
thank you. (edited)
What rogparki said, you bought Dr Doc Martens as the title says, they are obviously a copy of Dr. Martens and don’t claim to be genuine. The sellers are clever with the title & description
The sizing is given in EUR plus UK Women’s & Men’s sizes
You might actually struggle with this case.
As they may have sent you what you ordered.
Well, at least you're being honest with yourself. No one likes to be sold a 'pup' but your spider-sense should've been on serious 'tingle' mode with this.
All you can do I guess is contact them with your thoughts. Trouble is, they tend to bank on those who will give up without a fight as they know it'll cost you more in hassle to return. Probably offer you a partial refund to keep them but stick to your guns as they are clearly in the wrong - especially as (genuine-ness aside) they sent you the wrong size.
Good luck OP. I hope it works out for you. Just remember next time - if it looks like a duck and quacks like a duck...
Regards, Phsy.
As mentioned it also takes the shoes out of circulation rather than sending them back to be re-sold to someone else.
I think it would be helpful for the op to post the listing as the sizing issue maybe as you suggested.
Sometimes these China sellers are sneaky with the title and description and may not mention been genuine so they might not have a case for them fake as it’s really depends what the listing said.
Loads of items are made in China but still a huge number of fakes are sold been Chinese sellers.
Its highly unlikely when buying for a fraction of the items value coming from China that it will be genuine. It’s the same with sites like wish full of fakes.
I thought this was common knowledge but perhaps not.
ebay.co.uk/itm…eb8
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Dear Buyer
Thank you for your letter, we're sorry to make you unhappy. Our shoes are of good quality, many people buy them, and the feedback is good.
You can see the price of our shoes, if compared with GBP100 more shoes, we may not be so perfect, please understand.
It's normal for shoes to smell a little bit, you can open the shoe box and place it for a while. None of our regular customers send shoe boxes.
Warehouse sometimes shoe box will be wrong, but the size of the shoes inside is suitable for you, please try to wear shoes first, to confirm whether the fit.
If you have any questions, please contact us. Thank you
This isn't always the case. I unknowingly purchased a fake item and although it was a very good copy and not that easy to spot, I opened a case with eBay and needed to wait for the seller to respond, and still needed to send back the item. The postage label provided also didn't have any tracking, so the seller could say they never received it back. Too be fair the seller would have most probably not know the item was fake.
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Dear Buyer Thank you for your letter, we're sorry to make you unhappy. We are willing to give you a refund of 50% as compensation, you do not have to return the item. If you agree, please help us close the return request and we will give you a refund of 50% immediately. If you have any questions, please contact us. Thank you
To reply now, view the request details.
If you haven't agreed on a solution by 25 Oct, 2019, you can ask us to step in and help. If you and your seller need more time to sort things out, your request will stay open until 14 Nov, 2019.
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I accepted the 50% refund and kept the Dr Martens.
What did I tell you eh? I figured that's how it would go. I think you played a fair hand as they would have definitely been 'out of pocket' on this one. Mind you, with the sheer volume of sales that they do - probably not.
I guess if the boots are of no use to you then maybe leave them to air so the 'smell' dies down and bung them on Gumtree to recover your loss (and maybe even make a bob or two) but don't try advertising them as "geniune" DM's or you might face the same issue as you've just had but the other way round. You know, boot on the other foot so-to-speak! Groan! - I know...hehe.
Thanks for letting us know the outcome OP. It's always good to know how a 'problem' panned out - if only for other people who face a similar issue.
Best regards, Phsy.
no you didn't
you took the 50% refund so i dont think you can give feedback highlighting this to others (i fell for a partial refund for an item previously and my feedback vanished)
and they are not dr martens so you didn't keep them