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Quality of Televisions from Tesco Outlet?

4 replies
Found 23rd Jul 2014
I found a television that I like from Tesco Outlet. It is a refurbished item that is significantly cheaper than buying it it brand new.

The description says that it "Has minor cosmetic marks or scuffs and show signs of use". I have read some comments from people saying that it is not worth buying a television second hand as things are more liable to break than other tech items (not sure if that's true), but it's not a major concern as it comes with a 12 month warranty.

I always buy mobile phones second hand, so I have no problem with buying a used item. My concern is the quality of the screen. I don't care how scuffed or damaged the television casing is, but I don't want a television screen that has scrapes or dead pixels.

Has anyone here purchased a television from Tesco Outlet?

Normally I would just click buy and take the risk, but it could cost me £20 to send back if the screen is bad. Unfortunately, customer service from Tesco Outlet is non-existent. There is no telephone number to call and when you try and email them you get the message "We're sorry we couldn't find an answer for you. Unfortunately, due to the high number of emails this seller receives, they aren't able to respond to your specific question right now. We suggest reviewing the item again to see if your answer is in the seller's listing.".

Would love to hear from other HUKD members who have purchased a television from them

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4 Comments

I got my TV from tesco outlet had to get eBay to refund me a fair bit as it turned up missing everything but the screen itself. Recently it broke and had to get repaired so sent it off. It came back and powered on fine shame the courier smashed it to pieces. They sorted my replacement pretty quick but I kind of wish I paid more for new and got a longer warranty as I'm sure it'll break again as I seem cursed

Original Poster

emodan

I got my TV from tesco outlet had to get eBay to refund me a fair bit as … I got my TV from tesco outlet had to get eBay to refund me a fair bit as it turned up missing everything but the screen itself. Recently it broke and had to get repaired so sent it off. It came back and powered on fine shame the courier smashed it to pieces. They sorted my replacement pretty quick but I kind of wish I paid more for new and got a longer warranty as I'm sure it'll break again as I seem cursed



I have heard similar stories from other people. Televisions seem to be have a higher defective rate than other items. Plus it's not good that they cannot be contacted by telephone. So there's a chance the 12 month warranty is worthless.

Original Poster

bargainBooze

Have a look here



Seems quite common. I could always take a risk, but it won't be worth the hassle if getting my money refunded is a pain. And it sounds like it would be a pain as their customer service is poor.
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