Question about Phones4U / Vodafone cashback contract

Hi all

I took out a cashback contract via Phones4U some months ago and it's now almost time for me to redeem my first cashback cheque. The instructions are simple - fill out the cashback redemption form and send it with a copy of the latest bill from Vodafone. The thing is I'm not receiving bills from Voda in the post - don't remember opting out of that, perhaps that's how it is by default. I can view bills, etc. online. Would it be acceptable to print the bill online and send it with the redemption form? Anyone have any experience doing this?

Thanks !

9 Comments

You need the official bill from Voda, no printouts, no screen dumps. The bill. Voda should be able to send you one if you ask them.

P4U will do everything they can not to pay out on theses (thats how they make their money). Make sure you send it recorded delivery or they'll say it got lost in the post...

you can have print outs! if you are on online billing, then vodafone allows you to download a pdf format of the bill, this can be sent for a claim no problems!

yes you can print online bill,no problems

Original Poster

steve1221;4715506

You need the official bill from Voda, no printouts, no screen dumps. The … You need the official bill from Voda, no printouts, no screen dumps. The bill. Voda should be able to send you one if you ask them.P4U will do everything they can not to pay out on theses (thats how they make their money). Make sure you send it recorded delivery or they'll say it got lost in the post...



Ok, thanks. I'll contact Vodafone later and have them mail me the latest bill. Luckily I have 60 days to redeem the cashback so hopefully won't have too much hassle!

Edit: Just read other replies - hm... I'll get an official one through the mail to be on the safe side but thanks for all the info.
@those above, I assume you've received your cashback from P4U no problem?

Banned

I've sent printout bills, ok.
Send them by Recorded Delivery though.
Then they can't claim they didn't get them ;-)

TGB;4715857

Ok, thanks. I'll contact Vodafone later and have them mail me the latest … Ok, thanks. I'll contact Vodafone later and have them mail me the latest bill. Luckily I have 60 days to redeem the cashback so hopefully won't have too much hassle!Edit: Just read other replies - hm... I'll get an official one through the mail to be on the safe side but thanks for all the info.@those above, I assume you've received your cashback from P4U no problem?



yeah, no problem at all, the key is after the date on the redemption voucher, and RECORDED is a must, and just wait a week or two after delivery and then chase it up, gives them time to process and no chance for them to fob you off and say it has not been delivered, you can check the royal mail website and check if it delivered! ................hopefully the cheque will be in the post

Original Poster

murabi;4718377

yeah, no problem at all, the key is after the date on the redemption … yeah, no problem at all, the key is after the date on the redemption voucher, and RECORDED is a must, and just wait a week or two after delivery and then chase it up, gives them time to process and no chance for them to fob you off and say it has not been delivered, you can check the royal mail website and check if it delivered! ................hopefully the cheque will be in the post



Nice bit of info mate, going to send off the form + bill tomorrow.

I assume that the bill looks/consists of just this:

http://img293.imageshack.us/img293/4579/vodabillexample.th.jpg

...and there's nothing else that needs to be enclosed?

Sorry to be overly paranoid - but would hate to screw this up now! :thumbsup:

hard to see


you need to send the bill and also the redemption voucher!

on the VD website, you will see a PDF icon, click on it and it will load in the pdf viewer and print it off, it should say on the side COPY BILL

Original Poster

murabi;4745767

hard to see you need to send the bill and also the … hard to see you need to send the bill and also the redemption voucher! on the VD website, you will see a PDF icon, click on it and it will load in the pdf viewer and print it off, it should say on the side COPY BILL



Cheers mate, managed to find the full bill. All sorted now! Have some rep.
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