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    Question on Manufacturer Guarantee

    My Philips shaver became faulty 18 months after purchase (while under 2 year guarantee) this was then replaced by a brand new one. A year later the new one became faulty. I sent it in to be repaired as the new one was within 2 years of receipt and I was told that it was going to repaired.

    Upon checking the status with the repair centre today, I was told that I shouldn't be getting any warranty with the shaver and that they're providing me with a new shaver as a good will gesture. They also told me that they won't be any more warranty with this replacement.

    Surely there should be some sort of warranty in place if the new system goes wrong, even though it is over 2 years since I purchased the original one?

    5 Comments

    afaik
    its from date of purchase only regradless of how many times it been replaced on if a new one is supplied.

    Original Poster

    Just found the answer:

    If any defect due to faulty materials and/or workmanship occurs within … If any defect due to faulty materials and/or workmanship occurs within the warranty period, Philips will make arrangements for free of charge service. Where a repair is not possible or is deemed uneconomical Philips may agree to replace the product. Replacement will be offered at Philips discretion and the warranty will continue from the date of original purchase.



    docs.google.com/viewer?url=support.philips.com/pag…pdf

    The problem is if they issued a new warranty every time someone returned an item they would get people abusing it and simply breaking something once a year and returning it, getting a new warranty and suprise suprise 11 and a half months later it goes wrong again!

    Original Poster

    Satan_Claws

    The problem is if they issued a new warranty every time someone returned … The problem is if they issued a new warranty every time someone returned an item they would get people abusing it and simply breaking something once a year and returning it, getting a new warranty and suprise suprise 11 and a half months later it goes wrong again!



    That makes sense, but I'm just worried that if the new unit which should be delivered soon is faulty then there's nothing they'll do about it.

    Satan_Claws

    The problem is if they issued a new warranty every time someone returned … The problem is if they issued a new warranty every time someone returned an item they would get people abusing it and simply breaking something once a year and returning it, getting a new warranty and suprise suprise 11 and a half months later it goes wrong again!



    We had a very similar situation with an expensive iron we bought from Argos. Roughly around 11 months in the iron broke so we took it back where the checkout girl refunded our money to a gift card then used that money to repay for the replacement which in effect gave us a new warranty each time. This went on for 3 years, of which we didn't complain or mind, this year the iron broke just outside 12 months, so in all we haven't done too badly but if the exchange was done properly in the first place we wouldn't have had 3 years of good irons for nowt, so to speak.

    Gutter is today we have had to buy a replacement, ouch it hurt as we don't buy the cheaper irons but am happy in a way as it was on offer instead of the £70 odd it should have been.
    Edited by: "simplyjimbo" 27th Aug 2010
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