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    Question: Sent Used Goods?!

    Hi
    I recently bought a speaker from a company and when it arrived it was in poor condition had signs of cosmetic damage and had been opened by a third party. The packaging was in poor shape heavily dented and poorly sealed. I want to complain as it did not state in the website the item would be used or in poor condition. Can I request a refund/replacement under the Sales of Good act?

    2 Comments

    Original Poster

    oldmanhouse

    I think you're entitled to a refund, see here: … I think you're entitled to a refund, see here: http://whatconsumer.co.uk/how-do-you-measure-quality/


    Thank you x
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