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    quick ebay question, updated 25/11, need more help

    I bought a pair of boots on ebay, described as in very good condition and when they arrived alot of the colouring was worn away, so they look awful, and you cant see it in the pic, and its isnt in the desc, iv emailed the seller as I wasnt happy as I know I wouldn't wear them like this and shes offered for me to return for a refund(didnt say inc postage or not). Should I be asking her to refund postage and return postage as they really arent as described, and its not just me being picky (Iv wanted these boots for ages, I would have done with some scuffs, wear round the toe, or any thing I can cover up with polish, but theres no way of fixing or hiding this)
    Just wondered, Iv never had a problem with ebay in this way before.
    Thanku

    new part, because new thread got spammed for no reason, why I couldnt just have a new thread is beyond me
    anyway, the seller is claiming that she didnt mislead in any way and is refusing to refund on postage, despite there being no show of the damage in the listing or pics, so now i will be out of pocket for £10 for nothing, is there anything I can do, i feel she is being very unfair

    18 Comments

    seller does not have to, but its known they have in the post

    I sell footwear on Ebay. I accept returns for any reason and I always refund the original postage they paid. If there was a problem (as in your case) I would also refund the postage they paid to return them to me. However if someone opened a case with Ebay to say the goods were not as described Ebay only ask for the cost of the goods to be refunded - which does not seem fair to me.

    Original Poster

    ok, so do I ask, the message just simply said, im sorry your not happy, please return and on arrival I will refund. Im always worried about seeming cheeky

    I would definitely ask. Any decent seller would would refund both your postage amounts.

    Original Poster

    thesummerof69

    I would definitely ask. Any decent seller would would refund both your … I would definitely ask. Any decent seller would would refund both your postage amounts.



    Thankyou, youve been most helpful

    Original Poster

    bump new help needed

    I hate it when this happens - you will only lose the return postage though, not the original one as paypal will refund that. Look into returning via myhermes as I found them cheaper than Royal Mail recently when using the 25% off new customers discount (voucher on vouchers board) but you will need to add the signature option which I think was an extra £1.15.
    YOU MUST SEND IT VIA A RECORDED/SIGNATURE ON ARRIVAL METHOD.

    Original Poster

    sickly sweet

    I hate it when this happens - you will only lose the return postage … I hate it when this happens - you will only lose the return postage though, not the original one as paypal will refund that. Look into returning via myhermes as I found them cheaper than Royal Mail recently when using the 25% off new customers discount (voucher on vouchers board) but you will need to add the signature option which I think was an extra £1.15.YOU MUST SEND IT VIA A RECORDED/SIGNATURE ON ARRIVAL METHOD.



    shes refusing to refund me the original postage aswel

    Why will it cost you £10 to return them, how heavy are they?

    tatemze

    shes refusing to refund me the original postage aswel



    Don't worry, paypal will.

    Start a dispute, paypal will tell you to return them for a full refund (price paid + postage costs), the seller will have no control over that, you will only lose out on the cost of returning the boots. Still a pain in the bum though.

    Original Poster

    greg_68

    Why will it cost you £10 to return them, how heavy are they?


    it wont, i paid £6 initial postage costs to the seller and itl cost me £5 to return them

    Original Poster

    sickly sweet

    Don't worry, paypal will.Start a dispute, paypal will tell you to return … Don't worry, paypal will.Start a dispute, paypal will tell you to return them for a full refund (price paid + postage costs), the seller will have no control over that, you will only lose out on the cost of returning the boots. Still a pain in the bum though.



    start a dispute with paypal?
    'thesummerof69' said that ebay only make them refund the goods amount, not postage

    Edited by: "tatemze" 25th Nov 2010

    Yep, you won't be refunded the return costs.

    Original Poster

    Syzable

    Yep, you won't be refunded the return costs.


    thats fine, but i want to refunded the postage amount I paid her

    tatemze

    thats fine, but i want to refunded the postage amount I paid her



    Yes, you'll get that.

    You open a dispute with eBay/paypal.
    Paypal will look into it for you and make you wait a few days.
    You will be told to return the boots.
    You will need to return the boots via trackable method.
    Seller will receive boots.
    Paypal will use tracking number to make sure seller has received boots.
    Paypal will then refund you the total original price paid - so price of boots plus original postage costs.
    You will be out of pocket for the return postage costs,
    You leave neg for seller for being so crap.
    You move on and buy a lovely pair of boots from elsewhere.


    Original Poster

    sickly sweet

    You open a dispute with eBay/paypal.Paypal will look into it for you and … You open a dispute with eBay/paypal.Paypal will look into it for you and make you wait a few days.You will be told to return the boots.You will need to return the boots via trackable method.Seller will receive boots.Paypal will use tracking number to make sure seller has received boots.Paypal will then refund you the total original price paid - so price of boots plus original postage costs.You will be out of pocket for the return postage costs,You leave neg for seller for being so crap.You move on and buy a lovely pair of boots from elsewhere.



    oky doke, thankyou
    I like the last line, i intend to
    sorry if iv seemed dim, i just like to make sure I understand properly so ask alot of questions

    tatemze

    oky doke, thankyouI like the last line, i intend tosorry if iv seemed … oky doke, thankyouI like the last line, i intend tosorry if iv seemed dim, i just like to make sure I understand properly so ask alot of questions



    You don't sound dim at all, any problems or questions just ask
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