Quidco declined cashback Currys TV purchase

I purchased an Xbox One S from the Microsoft Store in December. The cash back was an alleged £33. However from the date of purchase until payment of said cash back it was only tracking at £5.06 and that is what became payable.

I put in a claim and the additional money was added to my account as 'processing'. Two weeks ago (21st Feb) the additional funds were declined. However, on the same day I received an email that said...

Hi,

Thank you for raising a claim with this retailer.

Your purchase was part of a special promotion in which the extra cashback is paid separately to the tracked amount.

This will be added to your account in the next few days as a new sale and will be ready for payment straight away.

Kind regards,
Quidco.

I'm still waiting.... oO

Welcome to quidco! Like life there are no guarantees

All cashback sites seem hit or miss, I took out what was pretty much a free bet with William Hill (put £45 in and get £45 cashback) they confirmed £70 cashback last month, wouldn't mind but it was £45 in the slots and I won £450 as well lol

Hopefully if you push they will sort it, I had to push Quidco on a PC World purchase previously on 2 Microsoft Surfaces, they were offering something like 15% cashback at the time!

Cashback is never guaranteed (it should be as it can be the difference between buying from a or B so consumer protection should apply but it doesn't yet) Quidco seem to be the worst but in my experience topcashback aren't much better if there's a problem.

Was it with Curry's? I had a similar problem in the end Quidco did pay put through their funds I believe..

Quidco are absolutely rubbish. They're the kings of buck passing. Never ever their fault!

Wife got £38.50 for bt mobile it was supposed to be £49.50, no biggie better than nowt.
However a week later she also got paid £49.50 so got 2 lots of cashback on the same deal lol.

I've had various Quidco failures to payout, basically anything over about £15.
A Microsoft store purchase of a Surface 4 pro, an Xbox one S & Surface 4 pro keyboard - rejected - even though all purchases were checked with quidco prior to purchase, and I have written chat conversations, followed relevant links & rules etc.
Also house insurance with Gocompare - this time only £26 but still rejected.
Quidco can not tell me why other than to say it's at the discretion of the supplier... so basically they can't do anything... all the guarantee offers of matching or beating other cashback sites mean nothing.
I have purchase orders, receipts, delivery notes, contracts etc but no use.
Claim you get nowhere.
however small value items seem ok, I gained a whopping £18ish over about 6 purchases.

However, I have used Topcashback In past with pretty decent payouts, bt in excess of £180 first time, £20 & £25 on two sim contracts, also other smaller payouts - always in full money issues.

my advice. stay clear of anything Quidco promise, if they put it in writing it still means nothing, I am pretty sure some of my "earnings" were also taken when I complained both on their site and trustpilot.

Anyone wants any proof of my comments, I'll gladly offer everything.

jazzyman

Was it with Curry's? I had a similar problem in the end Quidco did pay … Was it with Curry's? I had a similar problem in the end Quidco did pay put through their funds I believe..Read lessRead more

Yes it was Currys

cash back sites will be the new PPI once the finance regulator has a look at them, no regulations just operate on their own goodwill. saying that have £3K with quidco and £400 with TCB due to issues with TCB.

i never expect my cashback to track and never purchase anything due to cashback
on the other hand i have received £1800 so
i always use ie for cash back and nothing else

eslick

cash back sites will be the new PPI once the finance regulator has a look … cash back sites will be the new PPI once the finance regulator has a look at them, no regulations just operate on their own goodwill. saying that have £3K with quidco and £400 with TCB due to issues with TCB.Read lessRead more

Finance regulator will not get involved in cash back sites. Vast majority of issues are down to user error. Likely issues with cookies etc. Cash back should be treated as a bonus and not as part of your buying decision.

ipswich78

Finance regulator will not get involved in cash back sites. Vast majority … Finance regulator will not get involved in cash back sites. Vast majority of issues are down to user error. Likely issues with cookies etc. Cash back should be treated as a bonus and not as part of your buying decision.Read lessRead more

That's what they said about PPI and reality that is all down to user error.

eslick

That's what they said about PPI and reality that is all down to user … That's what they said about PPI and reality that is all down to user error. Read lessRead more

You need to understand what areas the financial ombudsman get involved in - cashback isn't one of them.

Always have a seperate browser just for quidco and clear all cookies before purchasing via their site. If you go via this site for example to get your deal you may find that the cashback gets paid to the affiliate rather than yourself!

ipswich78

You need to understand what areas the financial ombudsman get involved in … You need to understand what areas the financial ombudsman get involved in - cashback isn't one of them.Read lessRead more

I know, that was the point no regulation one of the only financial processes with no regulation at all,all base on the goodwill of the website.

Jumpingphil

Isn't Quidco owned by the owners of this site?

I seem to have heard that before on here but is it true?

eslick

I know, that was the point no regulation one of the only financial … I know, that was the point no regulation one of the only financial processes with no regulation at all,all base on the goodwill of the website. Read lessRead more

I really think you're misunderstanding many things here, and to try and explain them all to you would be far too much work on a Tuesday evening. Suffice to say there isn't any need to regulate cashback websites as you're not making a financial transaction with them. The majority of errors are down to the user, understanding how affiliate links works, referrals and cookies to name but a few of the processes involved.

ipswich78

I really think you're misunderstanding many things here, and to try and … I really think you're misunderstanding many things here, and to try and explain them all to you would be far too much work on a Tuesday evening. Suffice to say there isn't any need to regulate cashback websites as you're not making a financial transaction with them. The majority of errors are down to the user, understanding how affiliate links works, referrals and cookies to name but a few of the processes involved.Read lessRead more

Might I refer the honourable gentleman to post #16 above.

It seems the Telegraph has been on to quidco a couple of times in the past telegraph.co.uk/fin…tml it might be worth seeing if the good folk on here wish to club together and forward their cases to them for investation.

Jumpingphil

http://www.quidco.com/business/about/board-of-directors/

thanks but none the wiser lol anyway i use topcashback because quidco do not allow you to take big amounts with paypal (unless this has changed)

madmax666

thanks but none the wiser lol anyway i use topcashback because quidco do … thanks but none the wiser lol anyway i use topcashback because quidco do not allow you to take big amounts with paypal (unless this has changed)Read lessRead more

Here's one link to hukd and quidco retail-systems.com/rs/…php

And this is the other guy to be linked https://medium.com/@tomchurch/hotukdeals-6a0075e34cdf#.fkmn26t4b it certainly makes interesting reading!

ipswich78

I really think you're misunderstanding many things here, and to try and … I really think you're misunderstanding many things here, and to try and explain them all to you would be far too much work on a Tuesday evening. Suffice to say there isn't any need to regulate cashback websites as you're not making a financial transaction with them. The majority of errors are down to the user, understanding how affiliate links works, referrals and cookies to name but a few of the processes involved.Read lessRead more

Ok just to make it clear, I fully understand the process, understand the regulatory proces and my comments were supposed to be tongue in cheek. Just to make it clear on a Tuesday evening, you have no come back, follow the guidelines and if the cash comes in great but if it doesn't you really have no come back. As we have seen through the life of the cash back sites, sometimes the cash ends up in the wrong place because users don't follow the rules, cash back sites go bust and you get nothing. Just look at it as a nice to have, as I said earlier £3k with quidco and hardly any issues, using the same practices, different browser and clearing cookies with TCB and £400 in the same time frame because of issues. you work out which ones work for you and then use the other one only when the other site doesn't have the company you are using.

And also thememo.com/201…ok/ and his partner "LinkedIn is the world's largest business network, helping professionals like Jennifer Nikkel discover inside connections to ... Partner at 6Minutes Media and Pepper, Co Founder of HotUKDeals, Quidco, Tipping Canoe."

TCB are looking into a big Currys one for me there's £249.99 due and I'd better get it

Same with me! They declined the cashback, not happy!

wifi300usb

TCB are looking into a big Currys one for me there's £249.99 due and I'd … TCB are looking into a big Currys one for me there's £249.99 due and I'd better get itRead lessRead more

Have you had a response yet

JoanWilder

Same with me! They declined the cashback, not happy!

Did you appeal it?

Did any one get this cashback on tv offer?

I did a topcashback on a samsung s2 tab from currys did not tracked at all, need to get on to TCB in a week see what they can do, not holding my breath.

red_me7651 h, 23 m ago

I did a topcashback on a samsung s2 tab from currys did not tracked at …I did a topcashback on a samsung s2 tab from currys did not tracked at all, need to get on to TCB in a week see what they can do, not holding my breath.Read lessRead more

I'd recommend using their app in the future - never had a single non-tracking transaction with that. Similarly with Quidco...

TCB: topcashback.co.uk/app
Quidco: quidco.com/app
_ _ _

If you continue to use a standard web-browser (on any device), then always clear cache+cookies prior to clicking through to the retailer(s) from the TCB/Quidco websites.

For this to work on any browser, you need to also have 'allow cookies' in its settings, disable any adblockers/adblocker extensions, do not use incognito mode, etc - more tips here that'll work for both TCB & Quidco: How do I set up my browser to earn cashback?

Once the browser is setup properly, say you want to visit a retailer via TCB/Quidco using their website (rather than their apps):
1. Clear cache+cookies
2. Next, log into TCB/Quidco
3. Finally, click through to the retailer
4. Before you visit another retailer via TCB/Quidco, again clear cache+cookies, etc (as above)

Bought a MacBook in March on Currys Reserve and Collect via Quidco. Tracked but Cashback declined and have opened a case.
Gut feeling is that the Currys salesperson bypassed the reservation and put it through as a new transaction to get his sales commission.

leon245 m ago

Bought a MacBook in March on Currys Reserve and Collect via Quidco. …Bought a MacBook in March on Currys Reserve and Collect via Quidco. Tracked but Cashback declined and have opened a case. Gut feeling is that the Currys salesperson bypassed the reservation and put it through as a new transaction to get his sales commission.Read lessRead more

They haven’t earned commission in over 10 years.

Received today.

Hi,

We are writing to you about your cashback claim, as we have now had a response from the retailer.

Unfortunately they have declined your claim advising us that the purchase was amended in some way.

As stated in the terms and conditions on the Quidco website, cancelling, returning, or amending your order can result in your cashback being declined, whether this was completed yourself or the retailer.

An amendment such as this could come in one of the following forms:

- The original item/s being returned and a new one being sent due to an issue with the item e.g. change of size, item defect etc
- An item being added or removed from the order
- Address or collection date change
- Any refund or goodwill added given for this purchase

When changes of this nature take place, it usually results in the original order being cancelled in the system, replaced by a new order which then breaks the link between Quidco and the retailer and causes cashback to be declined.

As we will not be receiving the commission from the retailer, we are unable to pass this on to you as cashback. We do share your disappointment and we're sorry that we're unable to help further on this occasion

Kind regards,


********************

I never got refund i still have TV and everything. How i can Appeal with Currys and Quidco? £67 cashback. Any ideas?

marcio.demenezes23/08/2018 21:36

Received today.Hi, We are writing to you about your cashback claim, as we …Received today.Hi, We are writing to you about your cashback claim, as we have now had a response from the retailer. Unfortunately they have declined your claim advising us that the purchase was amended in some way. As stated in the terms and conditions on the Quidco website, cancelling, returning, or amending your order can result in your cashback being declined, whether this was completed yourself or the retailer. An amendment such as this could come in one of the following forms: - The original item/s being returned and a new one being sent due to an issue with the item e.g. change of size, item defect etc - An item being added or removed from the order - Address or collection date change - Any refund or goodwill added given for this purchase When changes of this nature take place, it usually results in the original order being cancelled in the system, replaced by a new order which then breaks the link between Quidco and the retailer and causes cashback to be declined. As we will not be receiving the commission from the retailer, we are unable to pass this on to you as cashback. We do share your disappointment and we're sorry that we're unable to help further on this occasion Kind regards, ********************I never got refund i still have TV and everything. How i can Appeal with Currys and Quidco? £67 cashback. Any ideas?Read lessRead more

Same with me on a Samsung Tv they had 15% back so I bought a £899 TV the exact same message reply.

Gilmanez27 m ago

Same with me on a Samsung Tv they had 15% back so I bought a £899 TV the …Same with me on a Samsung Tv they had 15% back so I bought a £899 TV the exact same message reply.Read lessRead more

Very strange. FAKE 15%. Any idea what we can do?

Anyone got the cashback from Currys with Topcashback? I've just read this thread and it looks like most of the problems come from Quidco when ordering on Currys, what about TC? I'm very tempted to order a TV and there is a 100 pounds cashback for TVs over 1000. Currys wouldnt normally be my first choice but only them have the LG B8 with the stand I like.

I have previously had similar issues with with a reserve and collect at Currys, tcb declined my cashback. it turned out curry's had failed to reserve the laptop and subsequently the cashback failed to track, I therefore contacted curry's who replied advising that they have nothing to do with cashback and basically were rude with it, I therefore sent their reply to the press office / chief exec asking why the reserve and collect wasn't prepared as per their terms and conditions, I got my cashback paid direct by curry's..,