Groups

    Quidco didn't track my Orange San Francisco purchase

    Hi folks,

    I bought the orange san francisco with £10 topup for £79.99 via quidco but it hasn't tracked. A lot of people say it should get £12 cashback but looking at the quidco t&c for orange cashback it says it's only valid on the basket value minus VAT and delivery. That's fine if I include the topup (basket value comes to over £65) but the invoice orange sent me only shows the value of the handset (£58.32) which is less than the qualifying amount to earn £12 cashback. So, putting in a claim - should I enter the order value inclusive of topup voucher or just the handset value?

    Thanks for any advice on this.

    5 Comments

    Mine didn't track either I waited 8 days and put in a manual claim and it then went through, just a bit slower to get my money.

    Banned

    Welcome to QuidCo... try TopCashBack next time

    Edited by: "vlj" 21st May 2011

    Original Poster

    Yeah it's not the first time this has happened to me. I have a TCB account but for some reason stopped using it.

    @forrest2002, did you claim cashback for the handset + topup amount or just the handset?

    Banned

    put full transaction amount including any topups or extras.

    vlj

    put full transaction amount including any topups or extras.



    Yep as above, the full amount.
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Magazine competitions - Issue 39 @ tvchoicemagazine.co.uk88
      2. mail on sunday comp - win a £3,000 thomas cook gift e-card44
      3. WIN AN UNFORGETTABLE TRIP TO SAN FRANCISCO11
      4. LG G6 International [email protected] droidauthority22

      See more discussions