Quidco lost payout after bank transfer

Found 15th Aug 2017
I had just shy of £25 in my quidco account and £135 in TCB. Claimed them both straight to bank after a brutal July.
TCB appeared in my acc within 3 days. 3 weeks later and I'm still waiting on quidco. It's showing as paid out on my acc so I emailed customer support and they say it has been accepted by my bank so they've done their bit but it's def not in my bank acc and my details are correct.
Has anyone else had this?
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