Groups
    EXPIRED

    quidco problems

    I just logged into quidco and all of my transactions are missing. I had some cashback amounting to around £13 which I was saving up for a rainy day but it's now showing 0.00. what is also strange is that when I clicked through to a retailer to earn cashback I had an email congratulating me on my first visit. I have triple checked that I am using the correct login. since their support is not available until Monday I was wondering if anyone else was having the same problem?

    Shared Via The HUKD App For Android.

    12 Comments

    When you last login?

    Original Poster

    tonyh78

    When you last login?



    before today it was about 2 weeks ago maybe

    Just logged into my Quidco account and everything looks normal, nothing missing.

    Original Poster

    Obidashi

    Just logged into my Quidco account and everything looks normal, nothing … Just logged into my Quidco account and everything looks normal, nothing missing.



    strange. I'll call them tomorrow to find out what's going on

    Mines ok as well just checked. Good luck getting it sorted.

    Original Poster

    just incase anyone is interested, I spoke to quidco on the live chat and within about 5 mins everything was fixed. haven't got a clue what the problem was tho!!

    rg5935

    I just logged into quidco and all of my transactions are missing. I had … I just logged into quidco and all of my transactions are missing. I had some cashback amounting to around £13 which I was saving up for a rainy day but it's now showing 0.00. what is also strange is that when I clicked through to a retailer to earn cashback I had an email congratulating me on my first visit. I have triple checked that I am using the correct login. since their support is not available until Monday I was wondering if anyone else was having the same problem?Shared Via The HUKD App For Android.



    Hi,

    This is something that we will certainly be able to assist with. I appreciate that you may not wish to post your email address on a forum. This in mind, please do contact our Support Team with a summary of the issue and we will be able to resolve this issue for you.

    Best Wishes

    Quidco

    rg5935

    just incase anyone is interested, I spoke to quidco on the live chat and … just incase anyone is interested, I spoke to quidco on the live chat and within about 5 mins everything was fixed. haven't got a clue what the problem was tho!!



    Hi,

    I am glad that you had this issue resolved quickly! I cannot say for certain as I had not been present while your issue had been resolved, however this issue that you have experienced is usually due to a duplicate account registered under the same email address. These accounts are usually NUS or part of the Rewards4 group that do not hold any transactions. It may have been the case that when you logged in, you had been directed to the dormant account. I assume that the adviser that you had spoken with on Live Chat had closed the duplicate account to save this from occurring again.

    Best Wishes

    Quidco

    Original Poster

    Quidco

    Hi,I am glad that you had this issue resolved quickly! I cannot say for … Hi,I am glad that you had this issue resolved quickly! I cannot say for certain as I had not been present while your issue had been resolved, however this issue that you have experienced is usually due to a duplicate account registered under the same email address. These accounts are usually NUS or part of the Rewards4 group that do not hold any transactions. It may have been the case that when you logged in, you had been directed to the dormant account. I assume that the adviser that you had spoken with on Live Chat had closed the duplicate account to save this from occurring again.Best WishesQuidco



    Ah that makes sense now as I went through the nus site instead of the way I usually do it. I must say though, I was extremely impressed with how fast it was to get it sorted via live chat. Makes a change to have proper customer service. thank you! :-)

    Pleased you got it sorted, Quidco have great customer service.

    Banned

    Quidco

    Hi,I am glad that you had this issue resolved quickly! I cannot say for … Hi,I am glad that you had this issue resolved quickly! I cannot say for certain as I had not been present while your issue had been resolved, however this issue that you have experienced is usually due to a duplicate account registered under the same email address. These accounts are usually NUS or part of the Rewards4 group that do not hold any transactions. It may have been the case that when you logged in, you had been directed to the dormant account. I assume that the adviser that you had spoken with on Live Chat had closed the duplicate account to save this from occurring again.Best WishesQuidco



    ^
    outstanding CS from quidco is why I recommend them to all my friends over topcashback

    Ah that makes sense now as I went through the nus site instead of the way … Ah that makes sense now as I went through the nus site instead of the way I usually do it. I must say though, I was extremely impressed with how fast it was to get it sorted via live chat. Makes a change to have proper customer service. thank you! :-)



    outstanding CS from quidco is why I recommend them to all my friends over … outstanding CS from quidco is why I recommend them to all my friends over topcashback



    We are very happy to hear your kind comments towards our Support Team. Please do always contact us if you have any issues or queries and we will be happy to help.

    Best Wishes

    Quidco
    Edited by: "Quidco" 9th Jul 2014
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Legal advice33
      2. What kind of workstation desk should I buy for my office / music room ?59
      3. Samsung Galaxy S666
      4. Ripped off by GearBest, VERY ANGRY!2636

      See more discussions