Rakuten.co.uk faces closure

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Found 7th Jun 2016
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mcvuk.com/new…088

Rakuten.co.uk may be closed by the end of August, the marketplace has told sellers.

The retail marketplace, which was formed in 2014 after Rakuten acquired Play.com, informed those that utilise the service that they are talking to employees about the closure of the entire operation and the Cambridge office.

The information comes from the merchant side of Rakuten.co.uk. MCV has contacted the retailer for confirmation, but has yet to receive a response.

Here is the note in full:

"We regret to inform you that following a strategic review of its operations in Europe, Rakuten has decided to consider plans to close Rakuten.co.uk to shoppers from the end of August 2016.

"This is part of a European business review aimed at ensuring that Rakuten is able to redevelop our offer to match customer and merchant expectations in an ever-changing market.

"Rakuten has started to talk with employees around the closure of both the operation and the Cambridge office, subject to these discussions, we anticipate that the marketplace will no longer accept new purchases after the end of August 2016. Rakuten will keep the merchant backend (RMS) open until the end of the year in order to allow for refunds and chargebacks and to search for past orders.

"Rakuten will inform all merchants once the plan has been fixed."

Rakuten is recommendeding sellers cancel any pre-orders that it may have secured via the service.

Rakuten is a global retailer that previously specialises in marketplaces, but has widened its services in recent years. The firm closed all its marketplaces in Southeast Asia (Malaysia, Indonesia and Singapore) in February.

Rakuten bought Play.com in 2011 for £25m. Following years of decline, the firm turned the store into a marketplace-only outlet.

Despite its global presence, Rakuten.co.uk has struggled to match the dominance of eBay and Amazon in the UK. GAME has also opened its own marketplace in the past 12 months.
Thanks for the heads up Andy
Aww man! Gutted HotUKDeals won't be the same without the 168 deals using code 'JUNE15' (_;)
Should have kept the name PLAY.COM. Was easier to remember when recommending it to people.

"where can I get one of these?“
“Have you tried Rad... Ran... Rat... Rak... try Amazon"

Aww man! Gutted HotUKDeals won't be the same without the 168 deals … Aww man! Gutted HotUKDeals won't be the same without the 168 deals using code 'JUNE15' (_;)


Yep that is exactly what I thought.
Perhaps if they took a more straightforward approach to their business model then this wouldn't be happening.

I miss Play.com.

Aww man! Gutted HotUKDeals won't be the same without the 168 deals … Aww man! Gutted HotUKDeals won't be the same without the 168 deals using code 'JUNE15' (_;)


You mean.... Your deals?

You mean.... Your deals?


Shoosh

Shoosh


Time to hang up the membership.... again?

Time to hang up the membership.... again?


Nah, Got Steam (Possibly) at 6 and Bundle at 7
Edited by: "F.D." 7th Jun 2016

Time to hang up the membership.... again?


For a day
Wuaki will fold too?

Yep that is exactly what I thought.Perhaps if they took a more … Yep that is exactly what I thought.Perhaps if they took a more straightforward approach to their business model then this wouldn't be happening.I miss Play.com.



I remember the days when I used to get DVDs from play and the envelopes were hand written.
I think it was some guy in his spare bedroom at first. I used to get plain emails with a list of new titles each week.

For a day


Ha! Unfortunately, Reindeer beat me in the shortest, long break from HUKD

I remember the days when I used to get DVDs from play and the envelopes … I remember the days when I used to get DVDs from play and the envelopes were hand written.I think it was some guy in his spare bedroom at first. I used to get plain emails with a list of new titles each week.


From small beginnings then but what a great business/domain name, I was quite surprised when Rakuten gave that up and as Stuart says who can remember the spelling.
I loved Play . com and then they died never used rakuten looked crap and untrustworthy
Thanks for the heads up better spend my points
Oh never bought anything from them
not surprised with the amount of money off vouchers, cost them millions

From small beginnings then but what a great business/domain name, I was … From small beginnings then but what a great business/domain name, I was quite surprised when Rakuten gave that up and as Stuart says who can remember the spelling.



Yes sad to see it go but the world moved on. Imagine going to a bank now and saying "I'd like lots of money to start a postal DVD and CD business". They would laugh at you and send you packing. It all ended when the government closed the channel island tax loophole.

When Rakuten took over they went head to head with Amazon and ebay. It wasn't likely to last.

Yes sad to see it go but the world moved on. Imagine going to a bank now … Yes sad to see it go but the world moved on. Imagine going to a bank now and saying "I'd like lots of money to start a postal DVD and CD business". They would laugh at you and send you packing. It all ended when the government closed the channel island tax loophole. When Rakuten took over they went head to head with Amazon and ebay. It wasn't likely to last.


Funnily enough, my town has just seen a "That's Entertainment" store open up. It's more or less what you have just described.

I'll give it 2 months.
Edited by: "SJHan" 7th Jun 2016
stuarthanley

Funnily enough, my town has just seen a "That's Entertainment" store … Funnily enough, my town has just seen a "That's Entertainment" store open up. It's more or less what you have just described. I'll give it 2 months.



We have one in Wakefield and Huddersfield and they are great for bargains, especially music and DVD box sets, both been around a good few years now

Funnily enough, my town has just seen a "That's Entertainment" store … Funnily enough, my town has just seen a "That's Entertainment" store open up. It's exactly what you have just described. I'll give it 2 months.



Was aiming at a postal service.

There is a "That's Entertainment" in Derby too. They are just retail store for MusicMagpie.
Awwww, no more singing "ra ra Rakuten" to the tune of Rasputin when a deal is posted.
thanks just spent £23 on sweets
Their £5 off £10 deals and £10 off £20 deals were great. I created multiple accounts because of that. Infact... That's probably why they are closing. Sorry guys.
Will HUKD shutdown when Amazon's the only one left?
Looks like this is pretty definite, from their FAQ page at rakuten.co.uk/hel…ll_

What is changing on the Rakuten.co.uk online marketplace?
On June 7, 2016, Rakuten announced plans for changes in the business in the UK and we are currently in the process of consulting with our staff on these plans.
Subject to those discussions, the plan would mean that Rakuten.co.uk would no longer be available after the end of August 2016 for new purchases.
Please rest assured that all customer and merchant transactions will continue as normal until the end of August.
If you have outstanding Rakuten Super Points earned for shopping on our marketplace, you will be able to use them here until the end of August 2016.
damm
lots of shops on my wish list have already closed!!!
Aw, I used to order stuff from this website. Now 99% of my online shopping is on eBay. Oh well, it's for the best.
sofiasar

damm lots of shops on my wish list have already closed!!!


You have shops on a wish list? oO
Bloody hell... Another one bites the dust
Never saw the point of the marketplace concept; go up against eBay/Amazon at your peril
adamhearn

Never saw the point of the marketplace concept; go up against eBay/Amazon … Never saw the point of the marketplace concept; go up against eBay/Amazon at your peril



Even worse they paid £25 million for what was a good website, like many had its faults but people used it, they could have started their own site which they did in the end and spent a lot of money on advertising.
Play247 was great back in late 1999 and early 2000 spent loads. Then they changed the name and still spent a fair bit on console games.

Then the delivery speed went down hill. Prices went up and the government changed the tax loop hole and supermarkets got into DVDs.
MBeeching

Will HUKD shutdown when Amazon's the only one left?



The HutUKDeals.com domain name may be worth buying now, just in case.
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