Rakuten.co.uk refund help

5 replies
Found 10th Aug 2016
I have three orders with Rakuten which have not been dispatched since ordering over a month ago.
I have contacted Rakuten who keep 'contacting the merchant' and telling me to allow 3 working days for a response etc. Of course no response comes and no refund for any of my purchases... I am stuck in the loop asking for a refund.

Any ideas on what to do next? Rakuten is closing at the end of August so I am worried I am going to lose the money entirely when this happens...

Any help appreciated!

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5 Comments

Call your credit card company.

Call your card company and raise a Section 75 (if over £100) or Chargeback if it was less and/or a debit card.

Banned

aload of shops closed when they announced they were closing

Banned

aload of shops closed when they announced they were closing

Original Poster

Thanks, I will call them. It was a debit card, hopefully that wont be a problem!
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