RANT about Orange Accessories

    I've just spent 20 mins on an 0844 number to see where my goods are which were ordered on the 22nd (SPV -C500) and the 23rd (SPV-M2000) and am told both are out of stock and my orders cancelled! I emailed them serveral times without any reply so !!!

    These companies don't deserve our custom. I will not be using them again....


    Not really a rant.

    next time try say no to 08 numbers???

    and all mobile companies are the same

    Original Poster


    next time try say no to 08 numbers???and all mobile companies are the same

    I did try saynoto0870 but the only number listed was constantly engaged I tried at different times on different days but crumbled today as nothing arrived

    same here mate... my order placed on the 22nd for a nokia 9300 hasnt been delivered because it is out of stock and have taken the money! Dissapointed with Orange! I will definately think twice before ordering anything from them!

    It's not really orange if memory serves, it's Dextra Solutions that handle the refurbs. Then again orange stinks too.

    i've just read their T&Cs and according to them IF they've taken payment then a contract is formed.

    All orders are subject to acceptance and availability. If the goods … All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card or (ii) despatch the goods to you or commence the services, whichever is the earlier. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.Each good or service purchased is sold subject to additional specific terms and conditions related to that good or service including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that you read such additional terms.

    it might be worth another phone call if they've cancelled the order as quite simply they can't use their T&Cs as a get-out clause in the manner that most companies do.
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