Rbs/Natwest Mobile Phone Insurance

4 replies
Found 18th Sep 2016
Dropped my phone earlier, got mobile cover with my bank and think £75 excess.

Any idea how long process takes to get phone replaced?


When I last used it around a year ago it was next say to get the replacement phone if you called during office hours. We logged the claim online, was really easy!

Original Poster

Thanks Emma, appreciate the answer, did you have to send phone away or was it like an exchange in a shop?


I have used it twice now. Both times I have phones up. They have dealt with it over the phone. Asked me to remove my apple account ( I think that was it. They explained how to ). They sent a new phone the next day to the address I was at. ( I was at home. But could of had it delivered to my place of work if need be ) and when the new one was delivered . The courier took the old one. Really easy. No fuss.

Original Poster

Thanks Vikki
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