re-refund by amazon

I bought something from amazon recieved it but broken. The item came from a company called AX2. Wrote an email to tell them and they said they will give a full refund when Item recieved BUT............... They said I have to pay for item to be shipped back no ifs or buts. I have been writting e-mails asking why I should pay. Its a heavy item and fragile. Any ideas what I can do next???


By law you have to pay return postage and seller only has to refund original price inc original postage, only some sellers pay the return too.

If and when you do make sure its sent trackable in case they claim they didnt recieve it.

Try this,The UK's Distance Selling Regulations]http//ww…430
On the cancellation of a contract, any sum paid by the consumer must be repaid as soon as possible and, in any case, within thirty days of cancellation. The full price paid for the goods including the cost of delivery must therefore be refunded. A supplier may (except where goods are returned because they are faulty) impose a reasonable charge to cover postage costs incurred by the supplier where it bears the cost of the consumer returning the goods provided this is clear in the contract and the consumer gets notice of this in advance as part of the written confirmation relating to the right to cancel.
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