RedSpottedHanky - Train Booking

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Found 4th Apr 2011
Take Tesco Vouchers as Payment/Part-Payment, and have a loyalty points scheme.

What to expect from

What we're about
It has taken a great deal of time and effort from us at redspottedhanky and our partners and suppliers to bring this website to you. We want you to enjoy buying your tickets with us, we want to make the experience more fun for you and deliver a service that you can can trust in and rely upon.

At redspottedhanky, we believe in honesty and trust, and we are committed to our customers.

We'll give you something back
We realise that travel is done for a reason - not many people in the world use trains, planes and automobiles just for the sake of travelling, and we understand these are all means to an end.

We believe that we stand alongside many people when we say the mechanism by which travel is sold online is not focused enough on the needs of today's travellers. There is too much focus on the ‘hardware’, whether it is a train, plane or automobile, and not enough focus on the software ‘experience’, customer service or inspiration.

At redspottedhanky, we believe we have a solution to fix this. We know any lasting solution will require long term commitment, and we're willing to give this to our customers.

When you buy a ticket we automatically put you in to our unique Loyalty Club and earn points when you buy through us. You'll then have the power to exchange these points for travel and in future with our partners for leisure or retail products.

Let’s be honest, travel is not cheap, and too many businesses seem to forget that there are real people like you, who may not feel like they're getting good value for money.

We won't charge you a credit card fee
Unlike other travel companies, we won't charge you to use your credit or debit card at redspottedhanky. We strongly feel that you already pay the banks enough for having a credit card, so we're not going to double charge you.

All business that take credit cards get charged by the banks to process the transaction, but you wouldn't be charged a credit card fee when paying for services at Tesco, Marks & Spencer, BP, Next, Boots and other retailers - so why should you be charged when you use your own electricity and broadband when buying travel tickets, hotels, car hire and event tickets from your home PC?

We won't charge a booking fee
We retail train tickets impartially and independently for all train operating companies and train journeys in the UK, and now you can book all of your train travel without paying a booking fee.

No delivery fees
We don’t charge a delivery fee (except for next day delivery), once you've bought your ticket you can relax and let us do the rest, safe in the knowledge that you'll still be travelling when you planned to. Even if your ticket does not arrive in the post or there's a problem at the station, we'll get you moving whatever the problem, all you have to do is call 0906 78 000 54 (Calls charged at £1 per minute) and quote your redspottedhanky booking reference (found on your confirmation email), and one of our team will help you get moving.

We'll always be open and honest with you
It's generally accepted economic theory that transparent markets are more efficient, and help to reduce prices. So we'll make sure that redspottedhanky operates as openly and honestly as possible. We'll also take every opportunity - and even try to create opportunities - to lower ticket prices for you.

We'll make it easier to purchase travel tickets
Right now, even if you're able to find the tickets for the trip that you want to make, the hotel you want to stay in, the cars you want to hire or the events you want to see, it's really not all that easy to buy them. Unmanned stations, poor websites, bad customer service, excessive fees and deceptive marketing all lead to customer problems.

We've done our best to make redspottedhanky clear and intuitive to use. Using the best functionality available, we truly believe our train ticketing solution is the best on the market for you to find the best value tickets that meet your needs.

We understand that selling you a ticket is not enough, that's why we're committed to providing you with enough information to plan and manage your trip and to let us know how it went (whether good or bad). We'll continue developing our website to provide real-time travel information, route maps, destination information and independent reviews, so that you can make a fully informed choice before buying your travel tickets online.

Through initiatives such as these, we always strive to make the experience of buying your travel tickets care-free, secure and positive - after all this is part of the travel experience.

What if things go wrong?
We are committed to providing you with the best service we can, sometimes this may not always possible, where we have let you down or not met your expectations we will do our best to put things right as quickly as possible where we can.

We want you to keep coming back to redspottedhanky to buy your train tickets, we believe the best way to do this is to build trust with you that we can deliver to your needs time after time.


At redspottedhanky, we want to reward you for buying your train tickets with us and give you something back!

80% Savings on Advance Tickets

As with our price promise, the 80% savings are based on our ability to search for the best fares for you. We have performed a number of searches across a wide variety of routes and dates looking at the difference in price between the Standard walk up fare (Anytime) and the best deal you could get by purchasing your train ticket in advance through our site.

80% Savings on Advance Tickets
Price Promise

At redspottedhanky we want you to have the confidence that when you are searching for train times and fares you are always getting the most accurate, latest and most up to date information.

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