Refund for PC game download that does not work

Found 28th Nov 2016
I bought Titanfall 2 from Amazon, installed the game but it does not launch on my PC. Looking on the internet this seems to be common problem. I found the following on amazon when searching about returns "Games and software downloads are not returnable or refundable after purchase"

Who can I claim my money back from?

9 Comments

contact amazon chat. they will most likely refund you and read this which.co.uk/con…oad

Original Poster

brendanhickey

contact amazon chat. they will most likely refund you and read this … contact amazon chat. they will most likely refund you and read this http://www.which.co.uk/consumer-rights/advice/can-i-get-a-refund-on-a-digital-download



Thanks, I will give it a try later. I would class it as not fit for purpose so someone must give me my money back.

perhaps read the requirements before buying?

Original Poster

dataload

perhaps read the requirements before buying?



It has nothing to do with the requirements it does not work, wont even start/ launch. As I said othe rpeople are having the same problem.

answers.ea.com/t5/…723

I would imagine you would have to speak to origin in this case as your key is account bound, they may let you swap or get credit for another item. Be interesting to see if Amazon do refund for this type of thing as it means you essentially get the game for free.

You can easily get a refund through origin chat, however they need your origin receipt, which you won't have, Amazon is your best bet, to be honest if it doesn't load it will be down to your system, or setup or issues. Doubtful it's the game, why not try a fresh install of your OS before you decide to try the money back option as you have redeemed the key

What happens when you run the game in compatibility mode with dpi scaling off. Also do you have onboard graphics as the game might be messing with you. It sounds like the game is running but with no output to monitor

If in doubt try it 1st borderless. thecountrycaller.com/545…de/

Original Poster

brendanhickey

contact amazon chat. they will most likely refund you and read this … contact amazon chat. they will most likely refund you and read this http://www.which.co.uk/consumer-rights/advice/can-i-get-a-refund-on-a-digital-download



I just got a refund from the online chat. Only took a few minutes.

​nice and my first best answer vote

http://i112.photobucket.com/albums/n190/skunk_monkey/success_baby_zpsv8mkulou.jpg
Edited by: "brendanhickey" 1st Dec 2016
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