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    Refunds from the hut, do they give you the p+p back

    Got to send some shorts back to them, they gave me the address and number to send with it, but do they give you a refund on the p+p aswell.

    5 Comments

    legally, they have to refund the ORIGINAL p+p-not what it costs you to return the item tho.
    Edited by: "barky" 20th Aug 2010

    Original Poster

    Thanks, the hut is free p+p on anything you order.

    I guess I will have to email them again and ask them.

    Unless faulty you wont get a refund to send the goods back

    Banned

    philmitchell

    Thanks, the hut is free p+p on anything you order.I guess I will have to … Thanks, the hut is free p+p on anything you order.I guess I will have to email them again and ask them.



    why not just read the terms and conditions?

    TheHut

    10. Cancellation RightsWhere you have purchased the goods or services as … 10. Cancellation RightsWhere you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 7 days of receipt of the goods or services.If you do cancel a contract pursuant to this clause 9, then: * you must notify us in writing by contacting us or a letter to TheHut.com Ltd, Meridian House, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. * you must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you; * we will notify you of when we wish to collect the goods or services. The goods and services will be collected by us within 28 days of our receiving your cancellation notice and we will charge the cost of collecting the goods or services, and will deduct this from any sum owed by us to you. Alternatively, you can return the goods or services to us by contacting a customer service operator on 0844 243 9090 (between the hours of 9.00am to 6.00pm) who will be able to provide you with address details; * We will refund any monies you have paid to us within 30 days of receipt of your cancellation notice.

    Original Poster

    Thanks all.
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