Refund/Store Credit for Empire Direct 'edExtra' card

    Made a few searches on HUKD for this with no luck, so here we go:

    We all know Empire Direct went titsup back in January, well last Friday I received an e-mail from Richer Sounds stating that they had bought the Empire Direct site and some assets etc.

    The good news for customers with items bought from Empire Direct that are still under manufacturers warranty means you now have an extra point of contact - you can contact Richer Sounds regarding problems with any products still under warranty with the manufacturer (of course you can still contact the manufacturer direct - but I know some people prefer taking an item to a store to sort out problems)

    Also, bad/good news for edExtra cardholders. The edExtra card was a £20/30 card you could buy alongside an item from Empire Direct that would give 3 years of extended warranty for the item you bought, and any others whilst the card was valid. As this 'warranty' was underwritten by Empire Direct themselves, it is now worthless.

    The good news is that Richer Sounds have taken ownership of the edExtra card. Although they will not be honouring the card for warranties, you can take your edExtra card and proof of purchase to a Richer Sounds store who will give you a Credit Note to the value of the edExtra Card.

    This is a pro-rata refund, e.g. I bought my card for £30 in June 2008. The card was technically valid until January 2009, so 8 months had passed. They worked it out to 84p per month, meaning a refund of £23.28 for the remaining 28 months on the card, the guy in the store rounded to the next pound, leaving me with a £24 store credit voucher (valid for a year).

    It's not much, but if you felt you got a bum deal buying the card it's probably worth the effort getting the refund!

    More details here (they ask you to sign up to their VIP Club newsletter, you can always unsubscribe after getting the info and Richer Sounds are pretty legit anyway):…ect

    1 Comment


    this deserves a bump
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