Repair request to Microsoft for xbox360

How long does it usually take for the address label to be emailed to you once you've put the repair request in?
I did one yesterday dinner time but still haven't received the label

11 Comments

Banned

they told me 2 weeks, but if i remember rightly i think i contacted them monday and it came thursday but it came with UPS and they slapped it on the box and took it that day and recieved it back about 3 weeks later as had to go to germany.

but it all can depend on the fault, mine was disc tray.

Mine came within an hour or two then I just wrapped it and rang UPS.

Ring MS again and request they resend it.

Original Poster

2 weeks to email an address label??!!

All mine got delivered within 3 days. One actuly came with UPS and I just put on box and he took it away.

All mine got delivered within 3 days. One actuly came with UPS and I just put on box and he took it away.

souljacker

2 weeks to email an address label??!!



I think they meant two weeks turnaround until you get the 360 back. Email shouldn't take longer than an hour and in most cases will be almost instant.

If you haven't received it by now then it's likely they got your email address wrong or something.

Banned

Ungreat

I think they meant two weeks turnaround until you get the 360 back. Email … I think they meant two weeks turnaround until you get the 360 back. Email shouldn't take longer than an hour and in most cases will be almost instant.If you haven't received it by now then it's likely they got your email address wrong or something.



no the turn around is 6-8 weeks, they state 2 weeks depending how you want the label as you can receive within an hour and print yourself or they will send which they say usually 5 days but they have to state 2 weeks to cover themselves for some reason.


sorry misread your info about being emailed to you, but usually within an hour or so, check your junk if not call them and email to a gmail as windows live can be fussy.
Edited by: "HybridTheory" 5th Mar 2011

Original Poster

Called them as I still haven't received it, he did a new order and said the email should arrive in a few hours, still nothing checked my junk mail and filters

souljacker

Called them as I still haven't received it, he did a new order and said … Called them as I still haven't received it, he did a new order and said the email should arrive in a few hours, still nothing checked my junk mail and filters



Mine did this the other week, I waited a day or so then it came through, used to be instant. Not sure what the hold up is of late, over the weekend I think it will take longer, wouldn't be suprised if it's no longer automatic and requires authentication.

Original Poster

Ah right, thanks for that, looks like I'll have to wait until Monday to see if it arrives

Original Poster

still no sign of it..useless
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