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    Replacement monitor question (new or refurb?)

    Hi folks,

    My monitor has developed a fault and it is going to be exchanged by AOC as it is in it's warranty period. When I asked if the replacement will be a new monitor or refurbished, they couldn't answer the question.

    Should I expect a new monitor, or would they be within their rights to send me a refurbished one? Naturally the latter would not fill me with much confidence due to my one having developed a fault. Basically I want to know if I have any grounds to request a new one if it is a refurb I receive?

    Many thanks,

    7 Comments

    I would imagine if it comes direct from manufacturer it would be almost as new and tested by professionals

    For the most accurate answer call your local Trading Standards branch. They will tell you what you are legally entitled to.

    It is legal for them to offer you a refurbished item. The only circumstance in which you'd be justified in complaining are when you bought the item on the understanding that replacement products would be new - if it was stated in some warranty terms and conditions for example

    i would say refurb is normal how old is the monitor

    copycatuk

    I would imagine if it comes direct from manufacturer it would be almost … I would imagine if it comes direct from manufacturer it would be almost as new and tested by professionals


    http://www.clker.com/cliparts/S/j/e/w/Z/A/monkey-wrench-md.png
    Sometimes....

    Bear in mind that the Consumer Rights Act (formerly sale of goods act & distance selling regulations) applies to the company you bought the product from, not the manufacturer themselves.

    IANAL but I don't think you have much in the way of legal rights when dealing with manufacturer warranties. They presumably have to follow their own warranty terms but beyond that..

    You wont get the same Warranty with a refurbished one
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