Return Amazon IPhone 13 not received. They don't wanna refund me! HELP

Hi guys.

I have returned an iPhone 13 to Amazon on the 4th using their delivery barcode created once you submit the refund.

The item was sent from London on the 4th and on the 6th was DELIVERED BY" Scottish rdc"

Now it has been 2 weeks since then and amazon still claims they haven't received it hence they can't issue a refund.

My question is. In the worst case scenario this phone has gone lost or stolen, I think Amazon should still refund me as I used their shipping service provided and if they lose it is not my problem.


Have you ever experienced something like this?
What is your advice on this matter?


Thank you.