Posted 10 November 2021
Return for refund without receipt #morrisons
I bought something worth £10 about 18 days ago and i went to return it today but they said I cant with no receipt.
However, at the time of payment I scanned my card and it declined so I scanned again and it got accepted. I picked up the wrong piece of reciept that says payment declined, thinking it was the actual reciept.
However, at the time of payment I scanned my card and it declined so I scanned again and it got accepted. I picked up the wrong piece of reciept that says payment declined, thinking it was the actual reciept.
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33 Comments
sorted byAs the offer of refund is gesture of goodwill not statutory, the retailer can dictate the terms of the goodwill offer.
You could hit them with a Subject Access Request if you feel you have been somehow victimised.
Proof of payment may not necessarily equate to statutory right to refund, especially if the transaction was on-premises rather than off-premises.
As already said on the replies earlier many times. The refund is the shop gesture of goodwill to have happy customers. But to get this you need the receipt as proof that is the item purchased and when it was purchased. You haven't got that. You could have bought anything for £10 at Morrisons if you showed the bank statement. How would they know what you bought that day at the shop from the bank statement? You could have bought sandwiches and milk that are not refundable as they have a short shelf life.
Not Without a receipt you can't, you have no legal right to a refund simply because you changed your mind. If the item was faulty you could have shown the customer service the charge on the bank statement, most supermarkets will take your word that the transaction is for the item as the alternative is they need to go through the sales records for that date to see what you purchased.
I did this very thing yesterday at Tesco, purchased 2 silent night teddy duvet covers and the duvets slid to the bottom of the bed during the night, not fit for purpose. Went into Tesco and showed the transaction on my banking app, they gave me a refund but the process took the best part of an hour as they couldn't find a barcode.
They can but they don't have to, and they won't, because they were just being rude.
I'm playing devil's advocate here.
Go in again next time you shop and maybe it will be someone else and try ur luck
I did and the staff said no thats not proof of purchase
No longer required
28 days time you can return it. (edited)
If you check their policy it actually allows you to send proof of purchase or bank statement via form maybe contact Twitter to confirm.
Errmm sorry I checked the wrong retailer meant to be Morrisons So this statement is invalid. Maybe take a look (edited)
No.
You have no right to a refund for unwanted goods, receipt or not.
Without the receipt, you have to prove you purchased what you purchased, which you obviously can't do; and that's irrelevant because of the first sentence of this comment. (edited)
You don't have a point
Im saying if i had the receipt then by law
They would have to return for full refund as per their terms because once you state terms for customers then you will have to stick to it by law as that would be lying and fraud (edited)
If you had a receipt it would be candy and nuts and we'd all have strawberries and cream.
They could also just to point you in the direction of the Terms and Conditions of their returns policy which will clearly state somewhere "this policy is in addition to and does not affect your Statutory Rights" or something very similar.
If they advertise that they offer refunds within x number of days,. then it becomes terms of the sale.
A retailer is also meant to keep a copy of the transaction, so a bank statement is a recognised and valid proof of purchase and will give them enough information to be able to find the transaction on their system (edited)
If that's the case they'll have a copy of the transaction.
Its not faulty but then again their argument of having no receipt is worthless - they should have mentioned what you said
Yes but I did explain that and they said well you could have bought anything so we arnt sure if this is the exact item you bought from us since a transaction does not specify what was bought (edited)
Thanks for your help but seriously its only £10 but I asked this here because I felt blanked out as the lady appeared to be very rude in the way she kept saying no no NO receipt No refund! Lol
I wasnt even arguing all i said was how about bank transaction? Isnt that a proof? (edited)
and the associate's comment is not an unreasonable statement.
If your issue is more about how you were spoken to it is a CS issue not a consumer issue, but your OP is clearly consumer with no mention of CS rudeness.
The biggest issue here is that supermarkets get so many people trying this with stolen goods that it spoils it for everybody
Only reason I didnt want to mention that is because if theres a way I could get back at them not for the £10 but just to prove my point and answer to their rudeness thats all
Lool yes
I will try take it to another morrisons
Same thing happened to me a while back for a jacket return it unused and I asked for the manager, she was worst than the staff and told me to go and complain i wont exchange that. I said i have not used it at all! She said no it smells
I argued but she wouldnt even exchange it. I felt hopeless - i couldnt do nothing so just took it to another store and they took it happily (edited)
try again but i wouldn't hold your breath to be honest.
But i thought there is that "changed your mind" within 28 days
No i dont think I can agree with you for saying that stores could return it and refund as a 'goodwill gesture' and i think theres a bit of law in it especially when stores have stated they will accept returns within 28 days.
"It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it.
Returns policies are usually displayed on receipts, on signs in store and online. You can also ring the shop's customer services line to find out its returns policy."
And yes of course the above only works if you have a valid receipt.
Stores have to stick to what they state in their terms, be it a goodwill gesture or not, they cannot pick and choose their terms after earning customers trust by having to shop there, knowing they can return if they wish to.
I understand I have to have a receipt but the whole point of this thread was to find out whether other forms of docs should also work as proof of purchase, like a transaction statement etc... but i know its clear now that they cannot be taken as proof of purchase as I could have bought anything. (edited)
When you return something, they also cross the receipt so you can't return the same item again. As you don't have the receipt, they can't do this. People can defraud the shops by bringing in stuff they bought elsewhere and getting refunds. Stuff that could be fakes. This is why the retailers insist on the receipt to show that particular item, bought on that particular day from themselves and then they cross the receipt or write on it so you can't return another similar item using the same receipt.
They are sticking to it, by refusing the refund...
You missed my point but ok
Their returns policy is no receipt/POP, no returns. That's also the law.
Stores have to stick to what they state in their terms, be it a goodwill gesture or not, they cannot pick and choose their terms after earning customers trust by having to shop there
They are sticking to it.
Morissons' goodwill refund policy is within 30 days of purchase, not 28.
If this was a statutory refund a credible purchase mechanism transaction would be sufficient as PoP, and PoP, not receipt, is quoted in M's GoG refund policy. But it's not a stat refund so M may reasonably choose to be a little more demanding on its expectations.
As prev mentioned: the specific transaction is traceable but will likely require some effort for you/bank/Ms to obtain.
All above is unrelated to a "rude" assistant, but you may find a CS complaint may coerce a favourable return/refund outcome should you really wish to see some action over real/implied rudeness, where refund refusal itself it not rude.