Return to Amazon been told only empty box has been received

Posted 31st Mar 2021
Just been made aware my return of an £1k+ Razer laptop to amazon were received as ‘empty’ box. Given myHermes pick up were the only option offered I’ve chosen that which I now truly regret, does anyone has any experience with this and know what the process is like?

I’ve taken a photo of the box when sent ( for tracking number) and also the blue ticket provided by the pick up driver, sent both to Amazon but don’t know how can I further proof I’ve actually sent back the item? Will report to the police help? And is it possible to call AMEX and raise a dispute/ chargeback through them?

Any help would be appreciated!
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