Returned item on eBay but Royal mail lost it.. can I still get refund?
Found 25th Jul
Basically I sent the item back to the seller because it was damaged when it arrived so I sent it back and seller agreed. However he has not yet received the package and tracking states the package is still in transit? I called Royal Mail today and they said the package is lost... What rights do I have? Can I still request a refund from the buyer because tecnhically it's not my fault. It's 10000% royal mails fault. I'm lost and confused because I feel bad for the seller but then again I am losing £300. Any advice how I should go with this?