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    Returning a phone with t mobile

    My missus got a new phone yesterday which she ain't to sure about ( Sony satio) she has had a look at the phone indoors and she don't really like it

    are we gonna have any trouble returning it?

    It's been turned on and just looked through

    I'm just not quite sure if u still have the 7 day cooling off period?

    6 Comments

    Should have the 7day cooling still, t-mobile normally pretty good with customer services so you shouldnt worry too much. whats up with the satio? my gf was thinking of getting that soon..........

    Edit: I've upgraded my phone a couple of months ago (HTC Hero) x2, maybe try that if your other half likes something similar to iphone

    Just beware...some companies will say its used and the 7 day returns are now void because its been turned on. Not sure about t-mobile though but i know 3 do that. Check the T+C's first...will say in there what cooling off period you have and whether turning the phone on makes that void.

    I am about to get the satio whats it like?what dont she like?
    xx

    Original Poster

    Thanks for replies guys will look into the t&c's when I'm home, I personally think the touch screen ain't as quick as the iPhone for example and don't think it's easy to get apps, maybe she needs a bit of time with it but I think she should go for the iPhone as it's more fun

    If she bought online or over the phone there's a 7 day cooling off period (distance selling regs). If bought in store there's no cooling off period at all.

    Original Poster

    steve1221;7254406

    If she bought online or over the phone there's a 7 day cooling off period … If she bought online or over the phone there's a 7 day cooling off period (distance selling regs). If bought in store there's no cooling off period at all.



    brought in store so i guess we wont have much luck then
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