returning faulty laptop to Argos?

17 replies
Found 12th Jan
Hi I got a laptop from Argos in march, it's been fine up until today. Went to turn it on, the lights came on but the screen did nothing. Tried 2 different chargers in case it was that and still didn't turn on. I still have my receipt so will Argos let let exchange it for a new one? Need it desperately for work and uni work! Thank you

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17 Comments

it should have a 12 month garantee so if you still got proof of purchase then I can't see why they won't replace it with a new one.

I believe they will exchange if it's within 30 days of purchase, if outside of 30 days but within 12 month guarantee then they would arrange for it to be repaired free of charge.

Edited by: "robertr" 12th Jan

They'll most likely get you to contact the manufacturer to arrange a repair, very unlikely to just replace or refund it as they won't know why it's failed (physical damage or just faulty memory etc). Unfortunately the process can take weeks and they don't have to give you any temporary device in exchange

The retailer can choose to repair or replace, as the item was purchased more than 30 days ago.

Be aware that if they return it for repair they and the manufacturer are not liable for loss of any data or programs on the machine.

Edit: Have you tried unplugging the PSU, removing the battery and then reconnecting the PSU (leaving battery out)?
Edited by: "vultura" 12th Jan

it could be a simply faulty Ram module. Normally u should be able to open it from the bottom. Check for a guide for your system on internet and try one module at time. Also, if your system has a ssd drive installed, check if it showing in the Bios. If not, you need a power cycle and/or firmware update. Check again on internet fir the instructions. Hope this help.

Argos will normally offer to repair the device which can take a few weeks.

They are not obligated to refund or replace after 30 days.

Don't let them flog you off with trying to tell you to contact the manufacturer directly though (unless you would prefer this), it is their responsibility.
Edited by: "joshp" 12th Jan

Try: take battery out and disconnect ALL power. press the ON button for 30 seconds then put battery back in and charger in then turn on.

japes

They'll most likely get you to contact the manufacturer to arrange a … They'll most likely get you to contact the manufacturer to arrange a repair, very unlikely to just replace or refund it as they won't know why it's failed (physical damage or just faulty memory etc). Unfortunately the process can take weeks and they don't have to give you any temporary device in exchange



Your contract when you purchase an item is with the seller / retailer and not the manufacturer. Whilst the manufacturer may help they are entirely within their right to tell you to get lost as they have no legal contract with you. The contract is between the OP and Argos.

In this particular case Argos terms and conditions are as follows:

If you’ve had it for over 30 days but less than 1 year:

We’ll assess what’s wrong and then we’ll usually:

arrange a free repair
or send round an engineer
or offer you a refund

OP, you need to contact Argos asap.

Smartguy1

Your contract when you purchase an item is with the seller / retailer and … Your contract when you purchase an item is with the seller / retailer and not the manufacturer. Whilst the manufacturer may help they are entirely within their right to tell you to get lost as they have no legal contract with you. The contract is between the OP and Argos. In this particular case Argos terms and conditions are as follows:If you’ve had it for over 30 days but less than 1 year:We’ll assess what’s wrong and then we’ll usually:arrange a free repairor send round an engineeror offer you a refundOP, you need to contact Argos asap.



​Let us know how you get on with the Argos laptop engineer! Seriously, am interested to see what they'll do. Sounds like they'll call the manufacturer on your behalf but outcome will be the same, no laptop for a few weeks then say you've damaged it and owe them £xxx before they'll ship it back.

Had a faulty panasonic breadmaker 6 months old spoke on phone to agros then took it back for a full refund or new breadmaker dont see why it would be different for a laptop good luck.

Original Poster

waterloo

Had a faulty panasonic breadmaker 6 months old spoke on phone to agros … Had a faulty panasonic breadmaker 6 months old spoke on phone to agros then took it back for a full refund or new breadmaker dont see why it would be different for a laptop good luck.



Cheers spoke to them on the phone and they said the same, gonna take it after work

Original Poster

Smartguy1

Your contract when you purchase an item is with the seller / retailer and … Your contract when you purchase an item is with the seller / retailer and not the manufacturer. Whilst the manufacturer may help they are entirely within their right to tell you to get lost as they have no legal contract with you. The contract is between the OP and Argos. In this particular case Argos terms and conditions are as follows:If you’ve had it for over 30 days but less than 1 year:We’ll assess what’s wrong and then we’ll usually:arrange a free repairor send round an engineeror offer you a refundOP, you need to contact Argos asap.



Thanks for your reply. Spoke to Argos on phone and they told me to take it in to store for refund or replacement. I'm taking it in after work to see what they say in store

had a total plavarda other day with these idiots. a iphone se... wouldbt let me return it even tho factory seal was still on. longstory short rang trading standards and under consumer regulations act i was able too... best of luck buddy.

Original Poster

machomansavage

had a total plavarda other day with these idiots. a iphone se... wouldbt … had a total plavarda other day with these idiots. a iphone se... wouldbt let me return it even tho factory seal was still on. longstory short rang trading standards and under consumer regulations act i was able too... best of luck buddy.



Cheers. Rang customer services and they told me to take it into store for replacement/exchange/refund so will take it after work and will hopefully be sorted cheers mate

After the first 6 months it's down to the owner to prove the time was defective. Check out the consumer rights act for more information. legislation.gov.uk/ukp…ted

However, some companies are much better with their returns policies than others. For some items from Argos I would be inclined to take out their extended warranty because this could mean straight swap for a better machine down the line.

SpideyRy

Cheers spoke to them on the phone and they said the same, gonna take it … Cheers spoke to them on the phone and they said the same, gonna take it after work


As i said just talk to them first glad i helped (_;)
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