Returning items bought with clubcard vouchers

2
Found 17th Nov 2011
What happens to the vouchers I used if I return something? Can I reuse them or do they go back onto my account? Hope not. Just boight a Christmas present with them that is not the right one so need to change it and don't want to have to use cash now.

  1. Misc
  2. Clubcard
2 Comments

I was given a Tesco card for the full value of the Tesco exchange coupon.

Probably store discretion. I bought a coat online (£20 one), but paid only £6 after using some clubcard points. When they delivered the wrong one I was offered my £6 back..with no clubcard points.

I said that it was unfair and their fault and I shouldn't be out of pocket due to their mistake...and was given £20 back on my card. Only fair I thought.

The store I went to could only offer a refund and didn't do exchanges.

On a side note, I had previously complained online and got a reply a week later..and was given another fiver in my account.
Post a comment
Avatar
@
    Text

    Top Discussions