Returning Sky Broadband Booster

6
Posted 23rd Oct
In the process of cancelling Sky broadband, and they have requested the return of the Q Hub, which is fair enough, but they are also asking for the Sky Broadband Booster which I got back in 2014 (pre the charges for returning equipment), and I have no idea where it is.

Has anyone else been asked for old equipment, and were they able to get the charge removed?

Thanks.
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scottishpunter23/10/2019 16:55

They want £45 for it, it is not even the Q version but the old SB601 …They want £45 for it, it is not even the Q version but the old SB601 version! Haven't argued yet, just trying to see if anyone else has had any joy.


Dear Sky, the fixed-term contract that included supply of the SB601 terminated in 2015 and you did not request return of your hardware at the appropriate time. However the item is still available subject to Sky settling the outstanding £15/year annual storage fee. If you do not remit the total storage fee of £60 within 7 days of this notice it is reasonably assumed you no longer wish to retain possession of the item and it shall be recycled as appropriate. In such circumstances and as a gesture of goodwill the outstanding storage fee may be waived, but not if you attempt to continue to give me any grief. Regards.
6 Comments
Surly after so long the booster is yours :/ ? Have they asked for your sky box as well ?
AW007923/10/2019 16:51

Surly after so long the booster is yours :/ ? Have they asked for your sky …Surly after so long the booster is yours :/ ? Have they asked for your sky box as well ?



Sky own all the new Q stuff similar to Virgin now and demand it back and as stated in the terms of course they can get their equipment back which is only leased to you or charge you for it. Stuff like the old Sky HD box was not like that and you kept it but those days are gone.

OP should probably try find the terms from back then, might be on your Sky Messages online or ask them about it. Have you talked to them about it yet?
Edited by: "Myriad" 23rd Oct
AW007923/10/2019 16:51

Surly after so long the booster is yours :/ ? Have they asked for your sky …Surly after so long the booster is yours :/ ? Have they asked for your sky box as well ?


They want £45 for it, it is not even the Q version but the old SB601 version! Haven't argued yet, just trying to see if anyone else has had any joy.
Myriad23/10/2019 16:54

Sky own all the new Q stuff similar to Virgin now and demand it back and …Sky own all the new Q stuff similar to Virgin now and demand it back and as stated in the terms of course they can get their equipment back which is only leased to you or charge you for it.Stuff like the old Sky HD box was not like that and you kept it but those days are gone.


Mine is not the Q one .
scottishpunter23/10/2019 16:55

They want £45 for it, it is not even the Q version but the old SB601 …They want £45 for it, it is not even the Q version but the old SB601 version! Haven't argued yet, just trying to see if anyone else has had any joy.


Dear Sky, the fixed-term contract that included supply of the SB601 terminated in 2015 and you did not request return of your hardware at the appropriate time. However the item is still available subject to Sky settling the outstanding £15/year annual storage fee. If you do not remit the total storage fee of £60 within 7 days of this notice it is reasonably assumed you no longer wish to retain possession of the item and it shall be recycled as appropriate. In such circumstances and as a gesture of goodwill the outstanding storage fee may be waived, but not if you attempt to continue to give me any grief. Regards.
scottishpunter23/10/2019 16:55

They want £45 for it, it is not even the Q version but the old SB601 …They want £45 for it, it is not even the Q version but the old SB601 version! Haven't argued yet, just trying to see if anyone else has had any joy.


Tell them you have never had it and have no idea what they are talking about. Ask them to prove it was delivered and signed for, if they can’t tell them there is no legal basis for that charge as they cannot prove the item was delivered to you.
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