Returning something to Lidl without the receipt.

Posted 2nd Oct 2017

Lidl returns?

I purchased a Lidl Parkside gas powered glue gun a few
months ago cost £19.99. hotukdeals.com/sea…as.
Used it twice came to use it for the third time over the weekend and it won’t
ignite. Anybody know if I can return to Lidl WITHOUT the receipt? I have
looked everywhere for the receipt but can’t find it.

PostShare Share with WhatsApp Share with Messenger

Ask

New Comment Save for later

11 Comments

2nd Oct 2017

I've returned something without a receipt.

Very straightforward and excellent customer service....don't go direct to the store, first contact Customer Services on 0800 977 7766 or 0370 444 1234; explain the situation and they will send you out a letter to take to the store where you will then get a refund. At least, that was my experience - the letter arrived within a couple of days.

Edited by: "HUKDWatcher0309" 2nd Oct 2017

2nd Oct 2017

Thank you, I was hoping it would be a simple matter.

2nd Oct 2017

Aldi normally have a date and year on the item to show proof of manufactured date.
Look around the item then that may enough proof

2nd Oct 2017

Misslovely6 h, 45 m ago
Aldi normally have a date and year on the item to show proof of …Aldi normally have a date and year on the item to show proof of manufactured date. Look around the item then that may enough proof

Thank you, contacted customer service as per HUKDWatcher0309 suggested and conversation went the way you said it would. Letter coming in a couple of days

15th Dec 2018

They don't take any item back without a receipt I've rang the customer helpline as mentioned and they don't do it at all

15th Dec 2018

Derek_stevenson15 m ago
They don't take any item back without a receipt I've rang the customer …They don't take any item back without a receipt I've rang the customer helpline as mentioned and they don't do it at all

Looks like they have changed the returns policy from a year ago

15th Dec 2018

Derek_stevenson15/12/2018 11:31
They don't take any item back without a receipt I've rang the customer …They don't take any item back without a receipt I've rang the customer helpline as mentioned and they don't do it at all

Is the item faulty? If so, you only need proof of purchase - this can be a bank / credit card statement if you have it.

15th Dec 2018

miikeyblue15/12/2018 11:57
Is the item faulty? If so, you only need proof of purchase - this can be a …Is the item faulty? If so, you only need proof of purchase - this can be a bank / credit card statement if you have it.

Lidl don't accept credit cards, but I always pay cash anyway. I now have a box for all receipts, just in case.

15th Dec 2018

Geemac15/12/2018 12:09
Lidl don't accept credit cards, but I always pay cash anyway. I now have a …Lidl don't accept credit cards, but I always pay cash anyway. I now have a box for all receipts, just in case.

They do accept them - have done since 2014!

hotukdeals.com/dis…787

15th Dec 2018

miikeyblue13 m ago
They do accept them - have done since …They do accept them - have done since 2014!https://www.hotukdeals.com/discussions/lidl-now-takes-credit-cards-2012787

I’d swear blind I tried to use a credit card in Lidl within the last two years and was told they did not accept them.

11th Sep

I live in Weymouth in Dorset, my Lidl local branch has been allowing the use of credit cards for several years now. The problem i recently boughr a toaster and found when i got home and opened the box that it was too small, wanted to return it but apear to have lost the receipt, and have looked every where and i only had a small window in which to return, but i paid with a debit card, and my bank no longer issues statements, everything is on-line, unless i get a mini statement print out from the local branch.