Returning something to tesco if opened?

17 replies
Found 20th Feb 2011
its a ps3.... about 5 days old...

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17 Comments

Original Poster

boxed was also damaged

I think because you opened it that voids there return policy? As for the damaged box, they will see it as you opened it so you where happy with the product. Out of interest why you wanting to return it ?

Original Poster

bargaincrazy09

I think because you opened it that voids there return policy? As for the … I think because you opened it that voids there return policy? As for the damaged box, they will see it as you opened it so you where happy with the product. Out of interest why you wanting to return it ?



Seen a better deal im not highly bothered but if it can be done id do it.

Ah it was also from tesco direct so i think the rules are different... cos the goods could not be seen in person...

It arrived with box damaged? You still opened and used it? But you're now claiming it was already damaged?
Why would anyone believe you?

mumbojumbo

You can return within the 7 days under DSR, but why not ring and ask if … You can return within the 7 days under DSR, but why not ring and ask if they will price match the other deal?



I don't think DSR still applies if its opened/box damaged does it?

I think its only returnable if faulty ( was a couple of years ago when i returned a faulty ds lite ) suppose it depends who serves you now and what the outcome , but you can only try and then if not go for the price match thingy !

Original Poster

It can be returned i have a friend who knows a friend who works in that section.

Happy days.

Original Poster

deek72

I don't think DSR still applies if its opened/box damaged does it?



Also phoned customer services , they go it can be returned(due to being purchased from tesco direct) I couldnt check instore because the box was wrapped in blue tesco direct packaging.
Edited by: "MarzBarz" 20th Feb 2011

DSR does still apply if it was boxed damaged on delivery... but stating the obvious DSR doesnt apply if you walked into shop and purchased it (which you havent specified but based on presumptions you had it delivered). Did you sign for it boxed damaged ?? As far as DSR you are legally allowed to open the box and inspect the goods inside, just that when you return it it must be in the same condition as when you got it (box damaged or not). You may come into some complications if you didnt sign for it as boxed damaged but tbh ive sent things back that have been crushed in the post but notified the company i returned it to first. If it is within the 7 days you can always blag it and ring Tesco and say your other half signed for it, you have just got back from a busines trip to find it boxed damaged and are unhappy. You have however opened it to check the contents and it all seems ok, but you are unhappy and would like a refund.

Original Poster

Squelds

DSR does still apply if it was boxed damaged on delivery... but stating … DSR does still apply if it was boxed damaged on delivery... but stating the obvious DSR doesnt apply if you walked into shop and purchased it (which you havent specified but based on presumptions you had it delivered). Did you sign for it boxed damaged ?? As far as DSR you are legally allowed to open the box and inspect the goods inside, just that when you return it it must be in the same condition as when you got it (box damaged or not). You may come into some complications if you didnt sign for it as boxed damaged but tbh ive sent things back that have been crushed in the post but notified the company i returned it to first. If it is within the 7 days you can always blag it and ring Tesco and say your other half signed for it, you have just got back from a busines trip to find it boxed damaged and are unhappy. You have however opened it to check the contents and it all seems ok, but you are unhappy and would like a refund.



Did phone up and ask about the box being damaged and the customer advisor gave me his name and said if any trouble just ask for him

But decided on keeping it now lol.

MarzBarz

Also phoned customer services , they go it can be returned(due to being … Also phoned customer services , they go it can be returned(due to being purchased from tesco direct) I couldnt check instore because the box was wrapped in blue tesco direct packaging.


So I presume the ps3 didn't include a game, and if it did it wasn't opened?
The DSR are designed to give you a cooling-off period, not a try before you buy offer.

Original Poster

deek72

So I presume the ps3 didn't include a game, and if it did it wasn't … So I presume the ps3 didn't include a game, and if it did it wasn't opened? The DSR are designed to give you a cooling-off period, not a try before you buy offer.



Nope no game just the ps3 solus.

MarzBarz

Did phone up and ask about the box being damaged and the customer advisor … Did phone up and ask about the box being damaged and the customer advisor gave me his name and said if any trouble just ask for him :)But decided on keeping it now lol.


Thanks for wasting our time.

Anyways , what does it matter ...........op is keeping it now after all that ( rolls eyes ) ...:D

epic fail

Banned

serial time waster judging by the threads she starts asking the most basic of questions!

some people are just born lazy I suppose or dont know how google works
Edited by: "csiman" 20th Feb 2011

LOL at how this thread has gone !
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