returning xbox game to tesco

Bought an Xbox game from tesco last night got home tried it wouldn't play, looked at the disc and it was well worn, so took back today and even though the manager admited it was well worn and I'd had it less than 24hrs they still wouldn't give me a refund. They said I could exchange it (they didn't have anymore in stock) or get another game for same price (which I did although ended up with a game i didn't really want).

They've given me the head office number but just wondering if it's worth pursuing. My main grip is the game wasn't in a cellophane wrapper when I bought it (didn't notice the others were all in wrappers until today) so they've sold me a secondhand faulty game. They shouldn't be allowed to do this.

9 Comments

So what do you want? Why didn't you get a "credit note" for when they had the game you wanted back in?

I think they did as much as they could.

Original Poster

never got offered a credit note, I want Tesco to except that they've miss sold me a second hand faulty disc and give me a refund so I could have gone argos and got the game i wanted.

Faulty goods under sales of goods act.

You should be due a refund.

adambaz

Faulty goods under sales of goods act. You should be due a refund.



Agreed. It's faulty regardless of if its preowned or new you should get a refund

you should have got a refund but you have already accepted managers offer of another game

crow99

Agreed. It's faulty regardless of if its preowned or new you should get a … Agreed. It's faulty regardless of if its preowned or new you should get a refund



I read it as it was bought new, but turned out to be used.

they will argue that it was ok when they sold it to you and that you swapped it for a used one to get money back

Original Poster

it was bought as new but turned out to be 2nd hand. I was wondering if by excepting the managers offer I've blowen any chance of a refund.

Sounds like someone has used the game, returned it for a refund and the assistant has just put it back in with the rest of the games. You got unlucky when taking it back and they decided to phone the manager. I wouldnt have accepted that. The manager has basically called you a liar!

I always check the boxes before I leave the store. I few years ago I bough my xbox live subscription from Argos and when I opened the box it was empty. It was all sealed. When I took it back the assistant said I must have taken it out to get a free one. She then got the manager, who said the same thing.
Edited by: "leecroot" 2nd Nov 2010
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