Found 20th Apr 2009
Anyone know whether argos are good at returns, bought a dyson cyclinder which i think is rubbish and want to return it, used it once, have cleaned it etc but worried about taking it back.

Any thoughts???

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20 Comments

Banned

All their dysons appear to be included in the 30 day money back guarantee

would say this on their website if it wasn't
"Please note that this product is excluded from our 30 Day Money Back Guarantee. This does not affect your statutory rights."

Though it does say unused so make sure it's really clean
"If I change my mind...

Within 30 days

* Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
* If you don't have your receipt, as long as you have a proof of purchase* we'll exchange the item or give you a refund with vouchers.
* If you'd like to return something we've delivered, just call us on 0845 640 0800 and we'll collect it for free. Your order number will count as your receipt.
* We're sorry but some items like earrings, foot spas and dental products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
* To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
* If a product is excluded from our 30-day money-back guarantee, it is clearly marked by a † next to the product name in the catalogue and on this website.
* Our 30-day money-back guarantee does not affect your statutory rights."

Original Poster

what about the fact that is has been used, if only briefly

I always take stuff back to argos. They aint bothered how old it is as long as you have a receipt. ive took stuff back a vacuum which was faulty after 11 months without its box and was in pieces through use. They just gave me a full refund no questions asked. There great

Original Poster

ok will have a go this afternoon, was getting stressed that i'd spend £150 on a vacuum i woujldn't use! thanks

Yeah just tell them it doesnt work properly, doesnt suck as well as it should etc and they will refund without a problem.. had several issues with hoovers and taken them back without problems..

Original Poster

so do i admit we have used it and just say it didn't work properly, problem with suction

yes admit it was used and say there is a fault, they will refund you without issue.. or they have the last 4 times i have taken a crap bagless hoover back to them..

Original Poster

ok, will say didn't suck up all the mess, fault enough??? or have you used any other good ones

Banned

SIS;4977363

ok, will say didn't suck up all the mess, fault enough??? or have you … ok, will say didn't suck up all the mess, fault enough??? or have you used any other good ones



They'll offer you a replacement first, they don't HAVE to give you a refund in this instance but they probably will. If they later find it wasn't faulty you might find yourself banned from Argos like people who return stuff to Amazon undamaged.

Original Poster

so whats the best thing to do

Just say it doesnt suck as strong as you were hoping so therefore its not really suitable.

lumoruk;4977521

They'll offer you a replacement first, they don't HAVE to give you a … They'll offer you a replacement first, they don't HAVE to give you a refund in this instance but they probably will. If they later find it wasn't faulty you might find yourself banned from Argos like people who return stuff to Amazon undamaged.



How exactly can they ban you from argos..? Think about what you are saying,. Its a store with 500 individual shops and if you have either payed cash for the original dyson, or will pay cash in the future for your items there is not a chance in hell they can stop you from using them.. seriously if the hoover is not up to its intended purchase use (not fit for puropse is the exact legal term) you can take it back and they will refund, if they offer a replacement tell them that you have heard its an inherant design fault and the replacement will be just as crap (have used that one too)

You will be fine ..luckily argos are pretty good with returns..

"Not fit for purpose"

If it doesnt clean as well as it could/should then thats all you need say

harlzter;4977765

"Not fit for purpose"If it doesnt clean as well as it could/should then … "Not fit for purpose"If it doesnt clean as well as it could/should then thats all you need say



...erm...yeah... :whistling:

Banned

Beefnoodlez;4977693

How exactly can they ban you from argos..? Think about what you are … How exactly can they ban you from argos..? Think about what you are saying,. Its a store with 500 individual shops and if you have either payed cash for the original dyson, or will pay cash in the future for your items there is not a chance in hell they can stop you from using them.. seriously if the hoover is not up to its intended purchase use (not fit for puropse is the exact legal term) you can take it back and they will refund,



Firstly it's not a Hoover it's a Dyson :roll:

Secondly they take your address so they could if you abuse their system get a court order to forbid you from entering one of their stores, breach of which would result in you receiving a fine or worse :w00t:

Besides you are all helping her commit fraud

lumoruk;4978006

Firstly it's not a Hoover it's a Dyson :roll: :pSecondly they take your … Firstly it's not a Hoover it's a Dyson :roll: :pSecondly they take your address so they could if you abuse their system get a court order to forbid you from entering one of their stores, breach of which would result in you receiving a fine or worse :w00t:Besides you are all helping her commit fraud



sigh..its not fraud..if the hoover..dyson :whistling: is not fit for the purpose (ie the amount of sucking required :p) you can return it for a refund under the sale and supply of goods act..

Original Poster

Just back from Argos, got the refund. When i said suction, she looked at my like i was mad because dysons are so good, told her i had another dyson and it wasn't the same, also said struggled with moving it. Anyway not sure they believed me but got the refund anyway. So thanks for all your comments and advice

Original Poster

Just read the other posts - don't feel like i'm committing fraud, when yes it certainly didn't live up to its name, i only went for dyson due to its ease of use and the fact that it is usually so brilliant so me wanting to take this back because it was rubbish i think was legitimate

Yes it was legit, my dyson is a godsend, but if it was acting crap id take it back to argos and demand a refund :thumbsup:

Banned

Beefnoodlez;4978116

Yes it was legit, my dyson is a godsend, but if it was acting crap id … Yes it was legit, my dyson is a godsend, but if it was acting crap id take it back to argos and demand a refund :thumbsup:



The OP didn't say it couldn't suck she/he didn't even say anything was wrong with it other than they didn't like it!
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