Found 8th Apr 2011
I've bought a pair of sandles for my daughte from a ebay shop and on the first day of wearing them the stars have fell off them.

If I send them back and do a claim, do I claim for the postage to send them back too?

Thanks

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8 Comments

Banned

glue the stars back on

Banned

yes, if its a business then they should pay for return postage

Original Poster

Luke

glue the stars back on



I shouldn't really have too. Plus they are stitched on and 2 are missing.

Original Poster

colinsunderland

yes, if its a business then they should pay for return postage



Thanks

It depends if you get a good seller or not, they are (sadly) not required to pay for return postage, just to refund you the full original purchase price including the original postage price you paid to get it to you.

I state it in the PayPal claim, I make the PayPal claim before sending back, and I put I will only return if the seller pays return postage costs. If they don't respond to this they usually side with the buyer. Its not in eBay's policies, but I try to hold the seller in account to the Sales of Good Act in regards to whatever problems occur with the items if they are registered trader. As they are obligated to return postage costs to you if you are not at fault.

whatconsumer.co.uk/buy…ne/

Getting your money backUnder the distance selling regulations, you are … Getting your money backUnder the distance selling regulations, you are quite within your rights to change your mind at any time, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee. The supplier must also refund any delivery charges paid by you, and any other costs related to the contract. Refunds must be made within 30 days from cancellation, whether or not the goods have been sent back. Any related credit agreements will also cease to exist.You may be required to pay to return the goods, but you must have been informed of this as part of the pre-contractual information. if the goods are faulty, then under Sale of Goods, the supplier will always bear the cost of returning them.Returning the goodsUnless you are required to return the goods, and you were informed of this, your only obligations are to make the goods available for collection and to take reasonable care of them while they are in your possession. This is called a duty of care. Where the supplier has made provision to collect the goods, this duty of care expires after 21 days, but where you have agreed to return the goods, your duty of care continues until you do this and could be for as long as 6 months.PackagingUnder a distance selling contract, a supplier cannot make refunds subject to the goods being returned unopened in their original packaging. One of the principles of the distance selling regulations is to give you a chance to examine the goods at home, not having had a chance to do so in the shop. It would be impossible for you to do this without opening the packaging and trying the product out. Having said this, you will still be under a duty to take reasonable care of the goods while in your possession, and may be subject to certain instructions such as not to wear shoes outdoors, or remove hygiene seals. But you can never be penalised simply because you did not return the goods in their original packaging.




Edited by: "Adam2050" 8th Apr 2011

Original Poster

Adam2050

I state it in the PayPal claim, I make the PayPal claim before sending … I state it in the PayPal claim, I make the PayPal claim before sending back, and I put I will only return if the seller pays return postage costs. If they don't respond to this they usually side with the buyer. Its not in eBay's policies, but I try to hold the seller in account to the Sales of Good Act in regards to whatever problems occur with the items if they are registered trader. As they are obligated to return postage costs to you if you are not at fault.http://whatconsumer.co.uk/buying-online/




Thats brilliant thank you.

Banned

sickly sweet

It depends if you get a good seller or not, they are (sadly) not required … It depends if you get a good seller or not, they are (sadly) not required to pay for return postage, just to refund you the full original purchase price including the original postage price you paid to get it to you.



If they are a business seller and the goods are faulty then they are. Paypal / Ebay don't enforce it but they are required to by law, plus, you also the the DSR's to fall back on. If they have an ebay shop its almost certain they are a business
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