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    Returns under Warranty

    Hey all,

    Hopefully somebody will be able to help because google isn't providing a definitive answer...

    Recently returned a faulty RAM stick back to crucial after they sent a replacement part to me. The faulty item had to be returned back to the Netherlands.

    I've asked crucial to refund the postage costs incurred because the product was faulty under warranty, less than 6 months old. They have replied back with a copy/paste response and I was hoping someone could quote me a piece of UK/European law that would help me to persuade them to refund the postage cost.

    Thanks!

    9 Comments

    Can't speak legally but I always thought that you had to return items to the place you bought them from. Like the returns department for the store. I think expecting you to pay for international postage for a product with an inherant fault is a bit cheeky!!

    Original Poster

    I went straight to ebuyer which was the place I bought the item from.

    Their returns department forwarded me on to Corsair directly because Corsair offer 3 year warranty on their products.

    With hindsight I should have stuck to dealing with ebuyer directly as I know they cover these kind of costs... So if anyone is reading, never deal with Corsair directly!!
    Edited by: "ThePennyPincher" 8th Jul 2014

    ThePennyPincher

    I went straight to ebuyer which was the place I bought the item … I went straight to ebuyer which was the place I bought the item from.Their returns department forwarded me on to Corsair directly because Corsair offer 3 year warranty on their products.With hindsight I should have stuck to dealing with ebuyer directly as I know they cover these kind of costs... So if anyone is reading, never deal with Corsair directly!!

    Yeah, i think in the first 12 months you should return it to where you bought it from.

    I thought you only legally have to pay return costs if you change your mind under dsr.
    When I returned something to Germany to wd under warranty I was given a prepaid label. That doesn't necessarily confirm legal obligations though

    Your contract was with Ebuyer, as that was who you paid. They should have sorted it for you.

    You only have limited warranty with Crucial, and if their T&C's say you have to return it at your cost then you have to.

    There is no law that says the manufacturer has to pay postage on warranty returns. If you had gone through the merchant then you would have been covered by the sale of goods act.

    Banned

    op tell them if they don't refund the postage you will have a cry about it on a shopping forum

    Should have gone to ebuyer

    ThePennyPincher

    I went straight to ebuyer which was the place I bought the item … I went straight to ebuyer which was the place I bought the item from.Their returns department forwarded me on to Corsair directly because Corsair offer 3 year warranty on their products.With hindsight I should have stuck to dealing with ebuyer directly as I know they cover these kind of costs... So if anyone is reading, never deal with Corsair directly!!



    Sadly you have no right to claim back the postage charges, I would however contact eBuyer and advise them of your dissatisfaction as a direct result of their suggestion, you are at a loss. I would write to them and explain the situation while requesting a refund for the postage charges from them.

    They have no obligation to and most likely won't, however its your best bet.

    If your point of purchase is in the UK, it is covered under The Sales of Goods act, whichstates that you are eligible for a refund (of the return postage charges) in such cases.

    Edited by: "joshp" 9th Jul 2014
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