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    ring signal turning off dect handset

    Had BT dect phone for years, then it started to act up. When I received a call one of the handsets would die at start of the ring and reset itself. It would do this continually until the caller rang off or the answerphone took over. I went down from 4 phones to 1 as they died I assumed the dect set was to blame.

    Today went out and bought a new dect phone and plug it in with exactly the same result.

    I am with virgin, and have an appointment booked for tommorow, but this started happening when I was with BT.


    Any ideas on what is causing this..

    10 Comments

    Banned

    Tried disconnecting the ring/bell wire?

    draytek.co.uk/sup…tml


    Edited by: "vibeone" 13th Jun 2011

    Duff batteries?

    Original Poster

    Shengis

    Duff batteries?



    Replaced originals with high power duracell and they seem fine in everything else, but made no difference to the phone.

    vibeone

    Tried disconnecting the ring/bell … Tried disconnecting the ring/bell wire?http://www.draytek.co.uk/support/kb_vigor_linefaults.html



    Have not gone into the original box yet.

    Banned

    Removing the bell wire is not difficult or scary.... its no longer used on modern phone. As you've prob read, it could well speed up your ADSL link speed too. Can only assume there is something wrong in the wiring somewhere, and removing a pointless wire may not help, but worth a try first off.

    I would have said phone batteries but seems odd the new phone does the same. Did you let the new handset batteries fully charge before using? Do you have a fixed line phone in the house, if so does this work ok? Is the phone plugged into the master socket?

    You having Virgin/Cable broadband? If so disregard any comments regarding the ring wire. Sound like faulty handsets as to do the same on virgin and bt is unlikely. One possibility is that the virgin and BT lines are x'ed aren't independent of each other (which they should be) hence the reason you get the problem on BT and Virgin

    Original Poster

    vibeone

    Removing the bell wire is not difficult or scary.... its no longer used … Removing the bell wire is not difficult or scary.... its no longer used on modern phone. As you've prob read, it could well speed up your ADSL link speed too. Can only assume there is something wrong in the wiring somewhere, and removing a pointless wire may not help, but worth a try first off.



    I will have a look thanks. I am cable internet.

    The Therapist

    I would have said phone batteries but seems odd the new phone does the … I would have said phone batteries but seems odd the new phone does the same. Did you let the new handset batteries fully charge before using? Do you have a fixed line phone in the house, if so does this work ok? Is the phone plugged into the master socket?



    I assumed batteries at first and replaced the lot. At the time it was an intermittent thing so hard to tell the effect but happened soon after new batteries. I used some rechargables charged elsewhere. Don't know if this is an issue?

    Paddy_o_furniture

    You having Virgin/Cable broadband? If so disregard any comments regarding … You having Virgin/Cable broadband? If so disregard any comments regarding the ring wire. Sound like faulty handsets as to do the same on virgin and bt is unlikely. One possibility is that the virgin and BT lines are x'ed aren't independent of each other (which they should be) hence the reason you get the problem on BT and Virgin



    Yes me also but thrown by behaviour of new phone.

    Thanks all for replies. I am beginning to wonder if my batteries are being killed off somehow. Will try a new set.

    Just to let you know, my cordless handset, if the batteries are flat but on the base/charger, when the phone starts to ring, it'll ring once and then reboot itself. I then have to use another handset or fixed phone to answer. Many older cordless phones use NiCad batteries which have a memory effect. If you keep putting it back on the charger after the call, the batteries never fully recharge. This needs the batteries to be fully discharged, and then fully recharged before use. I have seen this issue on many cordless handsets.

    Also replacing with a higher capacity can screw up the charging circuit. I've killed loads that way lol.

    Original Poster

    The Therapist

    Just to let you know, my cordless handset, if the batteries are flat but … Just to let you know, my cordless handset, if the batteries are flat but on the base/charger, when the phone starts to ring, it'll ring once and then reboot itself. I then have to use another handset or fixed phone to answer. Many older cordless phones use NiCad batteries which have a memory effect. If you keep putting it back on the charger after the call, the batteries never fully recharge. This needs the batteries to be fully discharged, and then fully recharged before use. I have seen this issue on many cordless handsets.



    Shengis

    Also replacing with a higher capacity can screw up the charging circuit. … Also replacing with a higher capacity can screw up the charging circuit. I've killed loads that way lol.




    Thanks for info. I know about the memory effect but maybe underestimating it. Had no idea higher capacity batteries could do that. I am def going to look at battery issue in more detail.
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