Router/Modem problem?

Can anyone shed some light?

Over the past 2 days the intenet has been cutting out intermittently, and getting very annoying. We have 2 xbox's, laptop, PC and itouch all running wirelessly. Each one is being effected and we arnt sure if its the modem or the router causing this. The modem is a virgin one that we have had for approx 7 years and the router we supplied ourselves we have had about 4 years.
We have a spare new router we bought 2 years ago from a Tesco hot deal submitted on here and has sat in its box ever since.
Is it a simple job to swap the router over? We arnt very savvy on any of this

18 Comments

I know how you feel. My 12m old Sky router keeps doing this as of this week. REALLY ANNOYING !!!!

Get onto Virgin Technical support and ask for a engineer.

A lot of the old Cable Modems can't handle the new speed increases.

It's not entirely a simple swapover job, since you'll need to reconfigure all the devices to work with the new router. But it's an easy enough job.

Myself by the way, I'd fit a few wires into the mix to improve stability and network performance. There's no real point having a static desktop PC wireless, since it already has a dozen wires attached to it anyway, and one less doesn't really improve anyhthing, it just means it's more likely to lose network access when you need it. Likewise, the Xboxes Wireless is good, but it's slow, unstable, unreliable, and much more of a headache than a nice flat blue undercarpet ethernet cable

Original Poster

anyone find the number for me? everytime I navigate away from this page I lose the connection!!!!!!!!!!!!!!!

0845 454 1111

or 151 if you are on their phones.

Original Poster

dxx;4851214

It's not entirely a simple swapover job, since you'll need to reconfigure … It's not entirely a simple swapover job, since you'll need to reconfigure all the devices to work with the new router. But it's an easy enough job. Myself by the way, I'd fit a few wires into the mix to improve stability and network performance. There's no real point having a static desktop PC wireless, since it already has a dozen wires attached to it anyway, and one less doesn't really improve anyhthing, it just means it's more likely to lose network access when you need it. Likewise, the Xboxes Wireless is good, but it's slow, unstable, unreliable, and much more of a headache than a nice flat blue undercarpet ethernet cable



the problem here is we dont have carpets to hide the cables the pc is in another room quite away from the modem and the xboxs are upstairs. Always had a brilliant connection with all 3 until 2 days ago

There are no known issues in your area or any planned works Bits so it isn't a widespread problem.

We had this for a while and we managed to get it fixed with a new router. We did have to reconfugure everything back on but it was worth it. Now we can use both the PS3, wii, ds and our lappy no problem.

Bits make sure you have the black modem.

my linksys kept cutting the internet out, bought a new one last week, havent had the internet drop once.

Original Poster

thanks for the above help, just rung virgin and they have told us to connect the laptop directly to the modem for a few hours, if no problem then it must be the router.

In the meantime I have 2 grumpy kids with intermittent xbox live access...........anyone wanna take em?

Have you been doing any P2P / file sharing with the PC ?

Original Poster

tonyg1962;4851390

Have you been doing any P2P / file sharing with the PC ?



no idea what that means :thinking:

bitseylango;4851381

thanks for the above help, just rung virgin and they have told us to … thanks for the above help, just rung virgin and they have told us to connect the laptop directly to the modem for a few hours, if no problem then it must be the router. In the meantime I have 2 grumpy kids with intermittent xbox live access...........anyone wanna take em?



OK then..............send me the 360 :lol:

bitseylango;4851404

no idea what that means :thinking:



Downloading Torrents etc. :thumbsup:

bitseylango;4851404

no idea what that means :thinking:



Downloading music and films.Some software can overload the router and make it look like it has crashed but is easy to sort with a few changes,However if you or the kids dont download then it wont be this.

Original Poster

man from virgin is coming on friday, apparently I have some packets missing! getting worse now so may not be around for a while.........take care, will miss you all

Hi

Sorry Bitsy, Don't want to thread hijack! But I have the same problem...

Have the old modem and a D-Link router. Was fine before but now have to connect modem directly to my PC for it to work...

Not sure if it's the router!

Could you elaborate on that Tonyg?
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