Found 30th Apr 2009
Sent an item off to a buyer it special delivery which was guaranteed for the next day before 1PM and was delivered and shown on the website as 1:08PM where do I go from here?

9 Comments

you're kidding... right??

they have not met the terms of his contract with them. worth a try

Special Delivery A refund of your Special Delivery™ fee/postage if your i … Special Delivery A refund of your Special Delivery™ fee/postage if your item arrives later than the due time of delivery. Claims must be submitted within 14 days of posting.For Special Delivery™ Next Day, additional compensation of £5 if the item is delivered more than 24 hours (Mon-Fri) after the guaranteed time. Or an additional £10 if delivered 7 or more working days (Mon-Fri) after the guaranteed time. Evidence of posting is required. If the sender is claiming they must apply within 3 months of posting. If the recipient is claiming they must apply within 1 month of receipt.Consequential Loss for up to £10,000 is available to purchase at the time of posting at an additional cost. Evidence of Consequential Loss purchase is required. Claims must be submitted within 14 days of posting.

Original Poster

ClarityofMind;5082701

you're kidding... right??



What!!? Lol I've rang and he said ring back when it shows up on the site and they haven't been answering the calls for the last 2 days.
Thanks masterruckus :thumbsup:

I thought they refunded the postage cost if they late. However,do you know they were late delivering,or was it that the delivery was attempted,the person not in,and then the person went to collect after 1pm.

Original Poster

The guy delivered it after 1pm.

Yep, with Special Delivery Royal Mail will refund your postage if they fail to deliver before the guaranteed date/time. You are well within your rights to claim it too.

Original Poster

Ok, Found the form now I'll find some time printing it off then I'll give it into the post office.
Thanks guys :thumbsup:
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Smacking children is to be banned in Scotland1846
    2. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7769322
    3. Without giving away your age, name three things that remind you of when you…2552
    4. So Flubit is still terrible. What happened?!1112

    See more discussions