Royal mail! ahhh

I sent my phone to fonebank on monday, they offerred me £40 for it. Anyway according to track and trace its still at the post office, well its "been accepted at X Post Office". I called them and they said they cant track it - I presume its lost if its still not been delivered either tues or today. I will have to make compensation claim for it - anyone done that before? I think I have to wait a while. I am even more annoyed as I sent something else normal delivery at the same time and it got there yest. Now who knows where my phone is

11 Comments

2 days?

Best thing to do is ring the delivery office direct where it was last tracked and ask the line manager for that post code, to speak to the postman.

they're a shambles....really they are

Original Poster

ukmonkey;5755302

Best thing to do is ring the delivery office direct where it was last … Best thing to do is ring the delivery office direct where it was last tracked and ask the line manager for that post code, to speak to the postman.



its not tracked at a delivery office - only the post office where I sent it from

I had this when i sent my phone to envirophone turns out they have to go collect their recorded delivery items themselves hence why it takes longer. It only changes when they've signed for it.

Original Poster

Feisty;5755441

I had this when i sent my phone to envirophone turns out they have to go … I had this when i sent my phone to envirophone turns out they have to go collect their recorded delivery items themselves hence why it takes longer. It only changes when they've signed for it.



Oh ok thanks for that - will see if it updates tomorro

you sent it to their freepost address but with a recorded sticker on? did you pay the 75p extra for the recorded?

Original Poster

kungfu;5755453

you sent it to their freepost address but with a recorded sticker on? did … you sent it to their freepost address but with a recorded sticker on? did you pay the 75p extra for the recorded?



No i sent it to the non freepost address which they said to send things too if sending special (I sent recorded) It cost £1.65 to send it

A recorded item doesnt track until its been signed for which is why the last point on its journey where it was tracked is the post office, so as feisty said its probably sat in a sorting office waiting to be picked up.

i sent a item back for a refund on ebay 3 weeks ago. i tracked it to see why i still havnt recieved a refund and it says "your item has been accepted at xxxxx"

do i call them to make a claim?

Original Poster

Thanks everyone - they got it yesterday afternoon (had email from fonebank)
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