royal mail claiming for missing parcel help

can anyone offer some help i sent a parcel to a lady on here on the 2nd of oct its not arived so i need to claim off royal mail and refund her, ive never done this before so dont have a clue where to start can anyone help me she paid ppg and i posted it 2nd class and i have a reciept thanks for any help
sarah

23 Comments

First of all you need to refund her regardless, its not her fault that it has been lost unless you offered another postage service at the time i.e recorded.

To claim you will need to go into a post office and get this form, fill it in etc. or i think you can print it oft.

ask in your post office? or call them


Also how do you know it's not been received?
did you get a signature on receipt?
even though it costs more (an extra 70p) I alsays get this now having been ripped off several times due to people "saying" it hadnt been received.

Original Poster

i no i will refund i have no problem with that, i didnt send recorded it wasnt of massive value i just dont know how to claim hoped someone would help me

Original Poster

boothy;6644141

http://www.royalmail.com/portal/rm/content2?catId=14000176&mediaId=3100011good luck,you will need it:)



thanks ill take a look now, by good luck i take it its not so easy ?

SABJ;6644148

i no i will refund i have no problem with that, i didnt send recorded it … i no i will refund i have no problem with that, i didnt send recorded it wasnt of massive value i just dont know how to claim hoped someone would help me



Unfortunately if it wasnt sent recorded then you cannot prove it hasnt been delivered.

Original Poster

LJM;6644174

Unfortunately if it wasnt sent recorded then you cannot prove it hasnt … Unfortunately if it wasnt sent recorded then you cannot prove it hasnt been delivered.



does that mean i cant claim ?

Firstly, you need a form to fill in.
2) you need the proof of posting - imperative
3) you need a receipt to prove the value of the item you sent out (a purchase reciept)
4) wait about 4-8 weeks and pray...........

SABJ;6644189

does that mean i cant claim ?



you can claim - but after about 3 weeks from posting date (incase its been delayed)

Original Poster

RoyalT;6644259

Firstly, you need a form to fill in. 2) you need the proof of posting - … Firstly, you need a form to fill in. 2) you need the proof of posting - imperative3) you need a receipt to prove the value of the item you sent out (a purchase reciept)4) wait about 4-8 weeks and pray...........



RoyalT;6644267

you can claim - but after about 3 weeks from posting date (incase its … you can claim - but after about 3 weeks from posting date (incase its been delayed)



its 15 working days on friday will my pp print out do what a faff on eh ill try on friday then thanks for help all

have you got a proof of posting/receipt? then just ask at your post office for a claim form (which for will depend on how you sent it but they'll know), fill it in and send it to them.
in my experience they are rather slow with processing claims but usually refund (beware that unless you paid for extra insurance the maximum you can claim for including postage is the price of 100 1st class stamps). if it's an ebay item you will need to attach a copy of the auction.

Original Poster

it was just something i sold on here £12 so not a massive loss, i got proof but didnt send recorded i will try and see how i get on thanks going to send some rep out now

Banned

SABJ;6644353

it was just something i sold on here £12 so not a massive loss, i got … it was just something i sold on here £12 so not a massive loss, i got proof but didnt send recorded i will try and see how i get on thanks going to send some rep out now



you probably have hell of a fight to get anything, so keep everything copied you send

Original Poster

sassie;6644368

you probably have hell of a fight to get anything, so keep everything … you probably have hell of a fight to get anything, so keep everything copied you send



have u claimed before ? its sounding like its not worth the agro by the time i print my paypal thing off and i print a copy of proof off and all the bother posting it, might be just easier sending the buyer the refund and leaving it at that :x so annoying when ive gone to the effort of packing it up and going to po to post it for it not to turn up

Banned

SABJ;6644447

have u claimed before ? its sounding like its not worth the agro by the … have u claimed before ? its sounding like its not worth the agro by the time i print my paypal thing off and i print a copy of proof off and all the bother posting it, might be just easier sending the buyer the refund and leaving it at that :x so annoying when ive gone to the effort of packing it up and going to po to post it for it not to turn up



yes i did, got a book of stamps for my effort, so long ago now cant even remember what it was for, but couldnt be assed and just settled at the book of stamps, they even said i should always get a receipt of postage when i had forwarded this to them :roll:

Original Poster

sassie;6644548

yes i did, got a book of stamps for my effort, so long ago now cant even … yes i did, got a book of stamps for my effort, so long ago now cant even remember what it was for, but couldnt be assed and just settled at the book of stamps, they even said i should always get a receipt of postage when i had forwarded this to them :roll:



haha joke isnt it, we have no choice tho for sending smaller things than to use them :x thanks for your help ill refund the buyer and might send the form in and see if anything comes back im not gona stress over it thought it would be pretty straight forward thanks again

Banned

SABJ;6645230

haha joke isnt it, we have no choice tho for sending smaller things than … haha joke isnt it, we have no choice tho for sending smaller things than to use them :x thanks for your help ill refund the buyer and might send the form in and see if anything comes back im not gona stress over it thought it would be pretty straight forward thanks again



yes deffo send it in, have you not got the reciept for the item you sent, that would be easier, if not print off your paypal payment and push for the postage costs too, why should you have to pay for a service that wasnt provided, good luck :thumbsup:

Make a photocopy of the receipt before you send it. If they offer a book of stamps they WILL NOT return the receipt and will swear they have lost it!!

Original Poster

sassie;6645317

yes deffo send it in, have you not got the reciept for the item you sent, … yes deffo send it in, have you not got the reciept for the item you sent, that would be easier, if not print off your paypal payment and push for the postage costs too, why should you have to pay for a service that wasnt provided, good luck :thumbsup:



yes i have the reciept i will need to send proof of how much its worth as well i think ?:oops: i will print paypal tho thats where i was paid into and will refund from

norfolk_enchance;6645470

Make a photocopy of the receipt before you send it. If they offer a book … Make a photocopy of the receipt before you send it. If they offer a book of stamps they WILL NOT return the receipt and will swear they have lost it!!




i will defo do that thanks i have repped all

Banned

meant the receipt for the item, not for posting

MarzBarz;6644120

First of all you need to refund her regardless, its not her fault that it … First of all you need to refund her regardless, its not her fault that it has been lost unless you offered another postage service at the time i.e recorded.To claim you will need to go into a post office and get this form, fill it in etc. or i think you can print it oft.



Why should she refund her before Royal Mail compensate? It is technically neither fault as it is third party (Royal Mail) who are at fault and will ultimately refund any monies due.

Banned

and make sure you send the claim via recorded delivery

I claimed once and they lost the claim form. result was that there was nothing they can do.

Banned

norfolk_enchance;6650770

Why should she refund her before Royal Mail compensate? It is technically … Why should she refund her before Royal Mail compensate? It is technically neither fault as it is third party (Royal Mail) who are at fault and will ultimately refund any monies due.


I agree - I would not refund until RM had paid out as RM usually send a form to the recipient that they must fill out to declare it never arrived. Once refunded, the receipient might not bother.

unless it was a trusted member with good feedback of course.
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Win amazing travel prizes including £2000 travel voucher, flights and holid…11
    2. LG G6 International [email protected] droidauthority22
    3. Win a luxury eight-night break for two in Malaysia with Ushvani Spa and Tra…77
    4. mail on sunday comp - win a £3,000 thomas cook gift e-card33

    See more discussions