Royal mail claims- advice n pitfalls

25
Found 25th Jan 2011
Hi folks,




i sent an apple laptop 2 years old £800 cost to my brother up north, worth now £500 on amazon.

Sent via rm special delivery 9weeks ago still "being processed through our network"


Now about to make a claim via rm, wondered what are people's thoughts/experiences with the whole claims process?c

Do they actually pay up? is it a lot of hassle? what sort of stuff do i need to provide? apparently, they refuse claims if its worded incorrectly?


Any tips as what not to include for a risk of it being rejected?

Would appreciate some advice for a successful claim.

cheers in advance

25 Comments

Banned

did you purchase extra compensation cover as RMSD only covers up to £50 according to their website?

royalmail.com/por…ils

I claimed for an item I sold on here.

I printed out the for sale thread and paypal transaction. I had proof of postage and sent that too. I filled in the claims form and sent it all off and had a cheque within 2-3 weeks. I kept a photocopy of everything I sent off but there were no additional enquiries they just sent me the cheque for the value of the item and my postage.

csiman

did you purchase extra compensation cover as RMSD only covers up to £50 … did you purchase extra compensation cover as RMSD only covers up to £50 according to their website?http://www.royalmail.com/portal/rm/content3;jsessionid=FLVX32HRXR550FB2IGFEQEQUHRAYWQ2K?mediaId=22700545&catId=400025&campaignid=GF1-10-details



It's up to £500 as standard.

Rhianne

It's up to £500 as standard.



When you use Special Delivery™ 9.00am you can claim compensation up to £50 or the value of the item, whichever is the lower. If the item is more valuable you can buy additional compensation cover up for up to £2,500.

Original Poster

csiman

did you purchase extra compensation cover as RMSD only covers up to £50 … did you purchase extra compensation cover as RMSD only covers up to £50 according to their website?http://www.royalmail.com/portal/rm/content3;jsessionid=FLVX32HRXR550FB2IGFEQEQUHRAYWQ2K?mediaId=22700545&catId=400025&campaignid=GF1-10-details




YIKES! wtf the most i can claim is £50?

Have they changed this recently? I swear it used to be £500 as standard!

Original Poster

This is exactly why i created the thread so many conflicting and confusing views

Give royal mail a call, see if they can locate it

Banned

csiman

did you purchase extra compensation cover as RMSD only covers up to £50 … did you purchase extra compensation cover as RMSD only covers up to £50 according to their website?http://www.royalmail.com/portal/rm/content3;jsessionid=FLVX32HRXR550FB2IGFEQEQUHRAYWQ2K?mediaId=22700545&catId=400025&campaignid=GF1-10-details



he never said he used special delivery 9am service .....just special delivery which covers you to £500


Covered for up to £500

When you use Special Delivery™ Next Day you can claim compensation up to £500 or the value of the item, whichever is the lower. If the item is more valuable you can buy additional compensation cover up to £2,500.

Compensation for loss or damage must be claimed in writing within 12 months of posting, you should include your proof of purchase receipt and evidence of the item’s value.

However, please note that from 1st December 2010, the time limit for claiming compensation for loss or damage to items will be reduced from 12 to 3 months for Special Delivery account customers. Any Special Delivery item posted before 1st December 2010 will still be covered by the 12 month claim period, items posted on and after 1st December 2010 will be subject to the new 3 month claim period.

This change only affects items posted by Special Delivery account customers, all Counter and Meter customers using Special Delivery will continue to have up to 12 months to submit a claim.

You can claim a fee refund for late delivery of your item in writing. You must do so within 14 days of posting. Remember to include your proof of purchase receipt.

Edited by: "casparwhite" 25th Jan 2011

Original Poster

guys i dont know which amount to claim for- actual cost? or current value?

and how do i go about proving the value

i claimed for a phone i sent using rmsd, it was insured for up to £500 but i did send it a while ago, i had hassle after hassle, initially they said they would need proof of what the content was!!
They basically refused to give me anything, this took about 2 months.
I then appealed the decision which goes to a manager in RM, they took about 1 month, and they came back and said no....
.... i then wrote to 'The Jugde' in the Sunday Mail (i think) and they said theres a company that regulates RM, i sent everything to them, they forced RM to hand over £400 to me!!
It was an absolute disgrace!
But i'm better now lol

sedd33

guys i dont know which amount to claim for- actual cost? or current … guys i dont know which amount to claim for- actual cost? or current value?and how do i go about proving the value



look on the internet and get relevant prices to replace the item

Banned

OP,

Did you use the 9am service or standard next day (special).

Compensation rules and limits here for personal customers.

Original Poster

bikerjodie

i claimed for a phone i sent using rmsd, it was insured for up to £500 … i claimed for a phone i sent using rmsd, it was insured for up to £500 but i did send it a while ago, i had hassle after hassle, initially they said they would need proof of what the content was!!They basically refused to give me anything, this took about 2 months.I then appealed the decision which goes to a manager in RM, they took about 1 month, and they came back and said no........ i then wrote to 'The Jugde' in the Sunday Mail (i think) and they said theres a company that regulates RM, i sent everything to them, they forced RM to hand over £400 to me!!It was an absolute disgrace!But i'm better now lol




Blimey, got me thinking..... how on earth do i prove the contents? do rm expect us to take pics of the parcel b4 packing it up?

i may not bother now

Banned

something smells a bit fishy for my liking.

i wonder if this "laptop" ever existed

9 weeks ago.....hmmmmmm

There's a weight on the receipt, should amount to the weight of your laptop!

Original Poster

casparwhite

something smells a bit fishy for my liking.i wonder if this "laptop" ever … something smells a bit fishy for my liking.i wonder if this "laptop" ever existed9 weeks ago.....hmmmmmm




cyber warrier keep shtum - shucks you sussed my wicked plan!

god some planks about

Original Poster

bikerjodie

There's a weight on the receipt, should amount to the weight of your … There's a weight on the receipt, should amount to the weight of your laptop!




wow! you are a genius

thanks for that

Banned

sedd33

cyber warrier keep shtum - shucks you sussed my wicked plan!god some … cyber warrier keep shtum - shucks you sussed my wicked plan!god some planks about



indeed!!!

imagine not being able to find information freely available on the royal mail website

Original Poster

casparwhite

indeed!!!imagine not being able to find information freely available on … indeed!!!imagine not being able to find information freely available on the royal mail website



cyber warrior, you can apply that thought to every single thread on this site

"google it"




you have failed to grasp the concept of "discussion tforums"
Edited by: "sedd33" 25th Jan 2011

Banned

sedd33

cyber warrior, you can apply that thought to every single thread on this … cyber warrior, you can apply that thought to every single thread on this site"google it"suggest looking up the definition for "discussion tforums"



yes lets discuss how daft you must be to be asking how to claim through royal mail for a £500 quid laptop which was posted 9 weeks ago using a next day delivery service!!!

first port of call for anyone else ever finding themselves in this situation (however likely) is to ring the service provider


good luck with your life op

Original Poster

casparwhite

yes lets discuss how daft you must be to be asking how to claim through … yes lets discuss how daft you must be to be asking how to claim through royal mail for a £500 quid laptop which was posted 9 weeks ago using a next day delivery service!!!first port of call for anyone else ever finding themselves in this situation (however likely) is to ring the service provider ;)good luck with your life op





DOH! .... didnt you care to think that ive already done that past 9weeks.

been calling rm every week first they blamed the weather, then backlog then xmas then new year etc

finally, this morning they tell me to put in a claim and hence the thread

moral of story never make assumptions

thanks for your great contribution anyway

have you filled in the official 'my parcels not arrived' claim form, i see above that you've only got 12 weeks from the item being posted to make your claim!

Original Poster

bikerjodie

have you filled in the official 'my parcels not arrived' claim form, i … have you filled in the official 'my parcels not arrived' claim form, i see above that you've only got 12 weeks from the item being posted to make your claim!




all that i was told was to fill a claims form either from the post office or print one from the website

are you saying there's more than one form that needs to be filled?

Edited by: "sedd33" 25th Jan 2011

Banned

oh lawd
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