ROYAL MAIL - Items sent recorded... Whats the score with this parcel / buyer

165
Found 6th Dec 2008
As the seller, I posted an item on 17 november using RM recorded service. Item cost 78p + 72p for recorded.... in total, £1.50.

The buyer received the item, but because HE never signed for it, he is demanding money from me, saying he paid for recorded delivery but thats not how he received it.

Who is in the wrong, and is he in his right to demand money from me? He says I have to send him £1.50 then claim back from RM?

I've told him he aint getting any money back, and that, it aint my fault if the postman never knocked on his door.

165 Comments

tell him to get lost :lol:

its royal mails fault and you will need to report it but he got the items so whats his problem ?

as long as you can prove you sent recorded then the buyer hasnt got a leg to stand on

Take no notice. If you still have the RD receipt then you can give eBay the info if he starts causing problems.

It's very hit and miss with us if Postie asks for a signature. Tell your guy to get lost. He can see from the parcel/envelope that you paid for it to be sentt as recorded as there will be a sticker to prove this.
Personally, I'd ignore his e-mails. Was it ebay?

Banned

faevilangel;3678290

tell him to get lost :lol:its royal mails fault and you will need to … tell him to get lost :lol:its royal mails fault and you will need to report it but he got the items so whats his problem ? :|as long as you can prove you sent recorded then the buyer hasnt got a leg to stand on



depends how it ws paid for if used paypal you are screwed he will get his money back if not signed for

if paid by bt then its tough titties

tell him that as he was unavailable to sign for the item he is now due you £1.50 as is was signed for by someone else...see what he says to that!!ignore him,if its ebay put him on your blocked bidders list and leave feedback accordingly...
if he claims he doesnt have a leg to stand on as you addressed it to him(the registered address) and sent it via recorded delivery..paypal wont accept his claim...he can do nowt..tell him to bolt!

casparwhite;3678310

depends how it ws paid for if used paypal you are screwed he will get his … depends how it ws paid for if used paypal you are screwed he will get his money back if not signed forif paid by bt then its tough titties



but if the parcel was paid for using royal mail online with paypal then op has the info to prove he sent recorded, plus it will be trackable on the RM site

the buyer will have to take a leap

he wants his money back cos his postie didnt get him out of bed & talk sweet nothings to him :whistling:

Banned

faevilangel;3678374

but if the parcel was paid for using royal mail online with paypal then … but if the parcel was paid for using royal mail online with paypal then op has the info to prove he sent recorded, plus it will be trackable on the RM sitethe buyer will have to take a leaphe wants his money back cos his postie didnt get him out of bed & talk sweet nothings to him :whistling:



thats all well but if the postie put it through the letterbox without getting a signiture then it technically didnt arrive and was lost in the post which is whats happened to me on a few occasions with ebay/rm where paypal refund the buyer for not having proof of delivery

if you check all the recorded items you have ever sent you will find a lot of them dont have any record of bring delivered on the rm site...

pain in the postiere coz you have to claim with rm and have to prove how much it cost you to buy not what price it was sold for and thats the compensation u receive

Simple, claim the 70p or whatever for the recorded part and inform the buyer you'll be passing it on if and when it's received from RM.

He paid for a service, you used that service that he paid for.

Tell him to "Do one".

casparwhite;3678410

thats all well but if the postie put it through the letterbox without … thats all well but if the postie put it through the letterbox without getting a signiture then it technically didnt arrive and was lost in the post which is whats happened to me on a few occasions with ebay/rm where paypal refund the buyer for not having proof of deliveryif you check all the recorded items you have ever sent you will find a lot of them dont have any record of bring delivered on the rm site...pain in the postiere coz you have to claim with rm and have to prove how much it cost you to buy not what price it was sold for and thats the compensation u receive



as ai said above ....... the OP should have proof of postage which proves he sent the item, if the buyer is really worried about not getting a postie wake him up then he needs to get out

OP go to post office and ask for a form for refund of postal costs

Banned

Send him an image of the receipt. Suggest he takes it up with the RM or better still tell him to look where the sun don't shine.

Banned

faevilangel;3678456

as ai said above ....... the OP should have proof of postage which proves … as ai said above ....... the OP should have proof of postage which proves he sent the item, if the buyer is really worried about not getting a postie wake him up then he needs to get outOP go to post office and ask for a form for refund of postal costs



yep but the point is there is no proof of delivery!!! which is what paypal require not proof of posting

half the time they dont even put the postcode on the recipt so what proof is that?

Surely he has a right to ask for a refund of the recorded service seeing as he didn't receive the service he paid for???

Banned

Benjimoron;3678539

Surely he has a right to ask for a refund of the recorded service seeing … Surely he has a right to ask for a refund of the recorded service seeing as he didn't receive the service he paid for???



The service was paid for. If he wants to get a refund, he should take it up with the Royal Mail. And don't call me Shirley.

Benjimoron;3678539

Surely he has a right to ask for a refund of the recorded service seeing … Surely he has a right to ask for a refund of the recorded service seeing as he didn't receive the service he paid for???



why should the seller be out of pocket cos royal mail suck ?

the buyer can see the seller sent it recorded

Banned

casparwhite;3678538

yep but the point is there is no proof of delivery!!! which is what … yep but the point is there is no proof of delivery!!! which is what paypal require not proof of posting



There is proof of delivery. The buyer has admitted he's received it.

half the time they dont even put the postcode on the recipt so what proof … half the time they dont even put the postcode on the recipt so what proof is that?



You are confusing receipt of postage with recorded delivery (which this was sent by.) The full postal address is recorded on the recorded delivery receipt.

faevilangel;3678562

why should the seller be out of pocket cos royal mail suck ? the buyer … why should the seller be out of pocket cos royal mail suck ? the buyer can see the seller sent it recorded



Who said the seller should be out of pocket??? Read my posts again if you're not sure.

guv;3678559

The service was paid for. If he wants to get a refund, he should take it … The service was paid for. If he wants to get a refund, he should take it up with the Royal Mail. And don't call me Shirley.



He should take it up with the seller, seeing as the seller will have the receipt and paid for the postage. The seller should claim from RM and refund the buyer when the claim has been completed.

guv;3678581

There is proof of delivery. The buyer has admitted he's received it.You … There is proof of delivery. The buyer has admitted he's received it.You are confusing receipt of postage with recorded delivery (which this was sent by.) The full postal address is recorded on the recorded delivery receipt.



Not proof of delivery in paypal's eyes. I know what you mean but paypal will likely not see that as proof of delivery, rightly or wrongly.

Benjimoron;3678587

Who said the seller should be out of pocket??? Read my posts again if … Who said the seller should be out of pocket??? Read my posts again if you're not sure.



my point the whole time was...... the op use the proof of postage (he got from PO) to get a refund from royal mail

but for 70p for the buyer, its not worth the hassle but may kick royal mail into gear :thinking:

What an idiot the guy must be - talk about having your cake 'n eatin' it too.

Tell him to get F'd.

faevilangel;3678605

my point the whole time was...... the op use the proof of postage (he got … my point the whole time was...... the op use the proof of postage (he got from PO) to get a refund from royal mailbut for 70p for the buyer, its not worth the hassle but may kick royal mail into gear :thinking:



yep, you seemed to be suggesting I'd said that the seller should be out of pocket, I didn't.

Banned

Benjimoron;3678594

He should take it up with the seller, seeing as the seller will have the … He should take it up with the seller, seeing as the seller will have the receipt and paid for the postage. The seller should claim from RM and refund the buyer when the claim has been completed.



Dont agree. If he wants to pay for his time and effort to chase up the post office to recover 72p and for posting the refund, then fair enough. The buyer paid for a service and the cost for this was paid out by the seller.

He knows it was sent recorded - it had a sticker on the package - therefore complaining to the seller is out of order. If he has a moan - that should be directed towards the post man for failing to do his job properly.

End of. If he isn't happy with that, I'd suggest the buyer takes it up with a small claims court. All things being considered, he might just do that - and we could all do with a good laugh.

Benjimoron;3678613

yep, you seemed to be suggesting I'd said that the seller should be out … yep, you seemed to be suggesting I'd said that the seller should be out of pocket, I didn't.



just a misunderstanding :thinking: sorry mate

guv;3678661

Dont agree. If he wants to pay for his time and effort to chase up the … Dont agree. If he wants to pay for his time and effort to chase up the post office to recover 72p and for posting the refund, then fair enough. The buyer paid for a service and the cost for this was paid out by the seller.He knows it was sent recorded - it had a sticker on the package - therefore complaining to the seller is out of order. If he has a moan - that should be directed towards the post man for failing to do his job properly. End of. If he isn't happy with that, I'd suggest the buyer takes it up with a small claims court. All things being considered, he might just do that - and we could all do with a good laugh.



If something goes wrong with the postage for something you buy from ebuyer who do you complain to? ebuyer or RM?

faevilangel;3678669

just a misunderstanding :thinking: sorry mate



No worries, forgiven this time!!!!

Banned

Benjimoron;3678604

Not proof of delivery in paypal's eyes. I know what you mean but paypal … Not proof of delivery in paypal's eyes. I know what you mean but paypal will likely not see that as proof of delivery, rightly or wrongly.



How would correspondance stating that the goods had been received not be proof? I know Paypal and nuts - but they are not that stupid. Are you suggesting the guy is now going to register a despute with Paypal for non receipt of goods? That's the only way it would be progressed - and I'm sure you would agree fraud is illegal!

Banned

Benjimoron;3678676

If something goes wrong with the postage for something you buy from … If something goes wrong with the postage for something you buy from ebuyer who do you complain to? ebuyer or RM?



Depends what you mean.

If you are saying the parcel didnt arrive or arrived damaged, I'd take it up with the seller. If it arrived safely with the wrong coloured stamp on it, I'd not do a thing about it. Life is too short to worry and get stressed out over 72p. You might disagree with that, but thats your perogative.

In short, the OP has already stated he has done his bit and its not going to do anything more than he has. I 100% support that view. It's fine to complain, but lets be fair, do so when their is a real reason.

guv;3678737

Depends what you mean.If you are saying the parcel didnt arrive or … Depends what you mean.If you are saying the parcel didnt arrive or arrived damaged, I'd take it up with the seller. If it arrived safely with the wrong coloured stamp on it, I'd not do a thing about it. Life is too short to worry and get stressed out over 72p. You might disagree with that, but thats your perogative.In short, the OP has already stated he has done his bit and its not going to do anything more than he has. I 100% support that view. It's fine to complain, but lets be fair, do so when their is a real reason.



I agree with that, my point being that if something is wrong with the postage you take it up with the seller, not RM.

guv;3678695

How would correspondance stating that the goods had been received not be … How would correspondance stating that the goods had been received not be proof? I know Paypal and nuts - but they are not that stupid. Are you suggesting the guy is now going to register a despute with Paypal for non receipt of goods? That's the only way it would be progressed - and I'm sure you would agree fraud is illegal!



Paypal are nuts. That's all you needed to write!

Banned

Benjimoron;3678752

I agree with that, my point being that if something is wrong with the … I agree with that, my point being that if something is wrong with the postage you take it up with the seller, not RM.



I've never suggested that from a legal perspective, the onus is on the seller, purely because he has paid for the "contract". (ie the stamps and recorded service.)

My response suggesting the buyer complains to his post office was to ensure they know what they are doing and do it right next time. Thats not the domain of the sellers!

My reasoning is sound. And to be honest, I'd just tell the buyer to F off.

Original Poster

it was someone on HERE!!

i sent halfords vouchers and he said he's received them.. its the fact that he never signed for them thats the problem! and thats MY fault. I posted it myself so know it WAS recorded (hence the £1.50 cost)

he's PM'd me again demanding the money, so I shall name and shame if he dont stop it:whistling:

name and shame name and shame

direct him to this thread lol

Banned

Disco;3680252

he's PM'd me again demanding the money, so I shall name and shame if he … he's PM'd me again demanding the money, so I shall name and shame if he dont stop it:whistling:



Name and shame anyway. I'd certainly want to avoid someone as petty as that.

Was this a purchase through a thread in the FS?

Disco;3680252

it was someone on HERE!! i sent halfords vouchers and he said he's … it was someone on HERE!! i sent halfords vouchers and he said he's received them.. its the fact that he never signed for them thats the problem! and thats MY fault. I posted it myself so know it WAS recorded (hence the £1.50 cost)he's PM'd me again demanding the money, so I shall name and shame if he dont stop it:whistling:



So in the FS/FT thread he wanted you to send the vouchers in the post via Royal Mail recorded.

You went to the post office and paid for recorded - fact.
He has received his vouchers - fact.

You did what you said you would, you fulfilled your obligations, and he has his vouchers, that should be the end of it.

All this about 72p and a signature, jeez, has the credit crunch hit people that hard?

Banned

guv;3678581

There is proof of delivery. The buyer has admitted he's received it.You … There is proof of delivery. The buyer has admitted he's received it.You are confusing receipt of postage with recorded delivery (which this was sent by.) The full postal address is recorded on the recorded delivery receipt.



im not confusing anything buddy.

im saying that on the recipt that you receive for sending it recorded sometimes thry do not put the postcode on that receipt!

and nowhere does it have the full address matey!

also paypal require proof of delivery not proof of posting and the buyer leaving feedback or sending a message saying it has been received proves nothing im afraid as this can quite easily be forged.

i have known buyers to leave positive feedback about quick service etc then put in a claim for non receipt coz rm hasnt bothered to get a signiture which is whats required.

another thing having a recorded sticker on the package/envelope means nothing as they can just be stuck on and not scanned and registered believe it or not....

i have a roll of the things here:whistling:

Original Poster

guv;3680378

Name and shame anyway. I'd certainly want to avoid someone as petty as … Name and shame anyway. I'd certainly want to avoid someone as petty as that.Was this a purchase through a thread in the FS?



But surely the POP dont come into it as the Buyer has already said he's received the items, with the envelope displaying a RECORDED POSTAGE Sticker..

This is the ]THREAD in QUESTION!

Banned

sickly sweet;3680421

So in the FS/FT thread he wanted you to send the vouchers in the post via … So in the FS/FT thread he wanted you to send the vouchers in the post via Royal Mail recorded.You went to the post office and paid for recorded - fact.He has received his vouchers - fact.You did what you said you would, you fulfilled your obligations, and he has his vouchers, that should be the end of it.All this about 72p and a signature, jeez, has the credit crunch hit people that hard?



Recorded Delivery is an 'insurance' for the seller, not the buyer. No need to have any further discussion with him/her. If there is any issue, let the OP take it up with Royal Mail.

Banned

casparwhite;3680974

im not confusing anything buddy. im saying that on the recipt that you … im not confusing anything buddy. im saying that on the recipt that you receive for sending it recorded sometimes thry do not put the postcode on that receipt! and nowhere does it have the full address matey!



Then instruct them to do so if they've been lazy and havent. Not too difficult is it?


also paypal require proof of delivery not proof of posting and the buyer … also paypal require proof of delivery not proof of posting and the buyer leaving feedback or sending a message saying it has been received proves nothing im afraid as this can quite easily be forged.i have known buyers to leave positive feedback about quick service etc then put in a claim for non receipt coz rm hasnt bothered to get a signiture which is whats required.



OK..... So you told RM that this guy has stated he has received it and you are having to make a claim because he's said they have failed to deliver? And their reply was?


another thing having a recorded sticker on the package/envelope means … another thing having a recorded sticker on the package/envelope means nothing as they can just be stuck on and not scanned and registered believe it or not....



Eh? Whats that got to do with anything? The buyer received the goods and complains he wasnt made to sign for it. He knows full well it was sent recorded despite not being asked to sign - purely because it would have had the sticker on it. Or are you now trying to say the postman not only failed to ask for a signature, he also peeled off the sticker as well? Strong conspiracy theory!

Banned

Disco;3681024

But surely the POP dont come into it as the Buyer has already said he's … But surely the POP dont come into it as the Buyer has already said he's received the items, with the envelope displaying a RECORDED POSTAGE Sticker..This is the ]THREAD in QUESTION!



Correct. And since the claim that private PMs cant be used as evidence because they can be forged - the same applies to his request via PM to send them recorded. He certainly didnt state it on this public forum in his offer. In fact I'd suggest the mods look at this carefully. Clearly the buyer didnt follow the forum FS guidelines by trying to take it to PM.

aScottishBloke;3681031

Recorded Delivery is an 'insurance' for the seller, not the buyer. No … Recorded Delivery is an 'insurance' for the seller, not the buyer. No need to have any further discussion with him/her. If there is any issue, let the OP take it up with Royal Mail.



No, thats not the purpose at all. Recorded delivery is to get a signature. It doesnt give any further insurance value than sending it with a receipt of postage (which is free.)

You're saying "if there is an issue" as far as the OP is concerned, there isnt an issue. The goods have been received. If yiou would waste your time to go in a queue in a PO to get back 72p and then waste money in posting it on, then more fool you. The OP paid the fee - its his contract - he's happy the goods have arrived. End of story.
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