Royal Mail lost or damaged international mail claim form

Posted 15th Nov 2019
My son bought a pair of trousers for £45, he then sold them on Depop for £100 for delivery to Spain.

He paid for roughly £15 for International tracked and signed for insured for £100 and the latest tracking info is


Royal Mail will only offer what he paid £45 (IF HE CAN FIND HIS RECEIPT) and it doesn't even look like he'll get cost of postage back.

I trust Depop and Paypal fees will be returned as the Paypal funds are being held.

Have I got this right?

And is there a better way of insuring goods?

How does it work if someone leaves me a watch for £500 in their will and I insure it for £500 via Special Delivery and it is lost in the post. Will my claim be dismissed out of hand?
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