Royal Mail Packet-Post Returns service....Whose responsibility?

13
Found 8th Nov 2010
I sent an item to a company and was provided with a returns service label to stick onto the parcel.

I took that to the post office and was provided with a 'Returns Service' barcode. It's been 2 weeks and this item still has not been delivered.

Seeing as the item was worth around £100 (well over the £41 compensation amount), I just wanted to know who takes responsibility for it. Is it me or is it the company I sent it to?
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13 Comments
did you get proof of postage for the return? which company was it? some companys ask you to pay the 75p extra to send it back recorded other will just use the proof of postage as proof of return. Thats just from my experience though.
You sent it, your responsibility.
Contact the company in question...returns service is different i believe as the barcode may be trackable

I had £90 quids worth of stuff missing via the returns service,and they paid up without fuss(ASOS)



Edited by: "boothy" 8th Nov 2010
Original Poster
I thought that sending 1st/2nd class recorded was the senders responsibility and using Returns Service was the companies responsibility

Is that not right then?
Original Poster
boothy

Contact the company in question...returns service is different i believeI … Contact the company in question...returns service is different i believeI had £90 quids worth of stuff missing via the returns service,and they paid up without fuss(ASOS)Is the returns service is trackable?



Yeh, they stuck on a label with a tracking number
robot1000

Yeh, they stuck on a label with a tracking number



give the company a call and ask their policy,which one is it?
Banned
thesaint

You sent it, your responsibility.



Not when he's following the companies instructions and using the methods they have provided it isn't.

I doubt he would even need to "contact" the post office under these circumstances and the claim would be dealt with by the receipient.
Original Poster
boothy

give the company a call and ask their policy,which one is it?



I sent a mobile to CEX. Knowing CEX I don't think they're going to take responsibility, but when the returns envelope came through the post, there was no letter enclosed providing me info on other services to use
Original Poster
boothy

give the company a call and ask their policy,which one is it?



Just found the following on their website:

Phones and iPodsDuring the selling process online you can request a … Phones and iPodsDuring the selling process online you can request a pre-paid package for phones and iPods; but unfortunately we are unable to accept responsibility for any goods that do not reach us. If you wish to insure and track your goods, we recommend Royal Mail Special Delivery which includes £500 insurance cover.



Doesn't look good
I think CEX have a bit of a history for this....I though you were returning something you had bought for a refund and would therefore be covered,I think you are screwed unfortunately

bad times
Banned
robot1000

Doesn't look good



Who do the goods belong to? What was the reason it was being returned?
guv

Who do the goods belong to? What was the reason it was being returned?




they belong to him guv,he was selling something to CEX,therefore he still owns them regrettably.


OP,get the phone blocked
Edited by: "boothy" 8th Nov 2010
robot1000

I sent a mobile to CEX. Knowing CEX I don't think they're going to take … I sent a mobile to CEX. Knowing CEX I don't think they're going to take responsibility, but when the returns envelope came through the post, there was no letter enclosed providing me info on other services to use



It doesn't matter if they sent an envelope etc. You sent it, your responsibility.
They are not obliged to do anything, although they might. FACT.

I sent a DS lite back to Littlewoods once, and it went AWOL. They refunded me, which was a goodwill gesture.
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