Royal Mail / Post Office scare tactics to boost sales? (or just my GPO?)

EDIT: MAYBE I AM MR SCROOGE

Standing in the queue today at the GPO, I heard this comment from two members of staff to customers:

"Would you like guaranteed next day delivery on this? Our customers have been telling us that 1st class mail is taking 3-4 days to arrive at the moment."

Since Royal Mail sell their 1st class mail as a product taking 1-2 days for delivery, surely they are (a) not supplying their advertised service, and/or (b) employing unethical scare tactics to force upgraded sales?

It's bad enough to be badgered into purchasing mobile phone top-ups or apply for credit cards during post office visits, but this latest hard-selling tactic is a step too far. Before I write a letter of complaint, I wonder if others have heard the same thing said...

22 Comments

standard christmas service which they have an allowance for which means they can have 1-2 days grace over crimbo

don't they advertise it as 1-2 days (first class) but in the smallprint say it may take up to 14 days?

It's more than likely specific to your P.O.

Royal Mail and the P.O are separate entities. GPO disappeared donkey's years ago.

Royal Mail are supplying their advertised service, as they aim to deliver within a time-frame, and don't consider it late if it arrives in 4/5 days.

Original Poster

stuntman9883;3733100

standard christmas service which they have an allowance for which means … standard christmas service which they have an allowance for which means they can have 1-2 days grace over crimbo



didn't know that - thanks.

do you think it's a central policy to use this to boost special delivery sales though?

Post my way is taking 4-5 days

It's bad enough to be badgered into purchasing mobile phone top-ups or … It's bad enough to be badgered into purchasing mobile phone top-ups or apply for credit card during post office visits,


This has never happened to me

Original Poster

thesaint;3733114

It's more than likely specific to your P.O.Royal Mail and the P.O are … It's more than likely specific to your P.O.Royal Mail and the P.O are separate entities. GPO disappeared donkey's years ago. Royal Mail are supplying their advertised service, as they aim to deliver within a time-frame, and don't consider it late if it arrives in 4/5 days.



Yes, I know they are separate, but they are also part and parcel (hehe) of the same offered service, and it is starting to annoy me that they are using such strong-arm sales tactics. This whole "and would you like a cake with that?" culture is pissing me off. I AM TURNING INTO A GROUCH! :x

Liddle ol' me;3733145

Yes, I know they are separate, but they are also part and parcel (hehe) … Yes, I know they are separate, but they are also part and parcel (hehe) of the same offered service, and it is starting to annoy me that they are using such strong-arm sales tactics. This whole culture of "and would you like a cake with that?" culture is pissing me off. I AM TURNING INTO A GROUCH! :x


Would you like fries with that?

http://conveniencestorenews.files.wordpress.com/2008/08/french_fries.jpg

Where's Dean when you need him..

Original Poster

dmissy13;3733120

This has never happened to me



Really?! The two post offices I use (GPO and old local) try to sell (usually) mobile phone top-ups nearly every time I use them. They've only stopped now that they recognise me as "the one who moans" :-D I hear them do it with others nearly every time I visit. Jeez, maybe it's just this area...? :?: :thinking:

Liddle ol' me;3733182

Really?! The two post offices I use (GPO and old local) try to sell … Really?! The two post offices I use (GPO and old local) try to sell (usually) mobile phone top-ups nearly every time I use them. They've only stopped now that they recognise me as "the one who moans" :-D I hear them do it with others nearly every time I visit. Jeez, maybe it's just this area...? :?: :thinking:


They never offer it me neither.

Original Poster

t0mm;3733210

They never offer it me neither.



Maybe cause you look like you have no money :?

[SIZE="1"]Darn, my argument is starting to fall apart...[/SIZE]

Liddle ol' me;3733225

Maybe cause you look like you have no money :? [SIZE=1]Darn, my … Maybe cause you look like you have no money :? [SIZE=1]Darn, my argument is starting to fall apart...[/SIZE]


I'm on contract so don't need it anyway.. maybe it is because i look like i have no money.. ill go in on monday and ask

back on topic!

Liddle ol' me;3733182

Really?! The two post offices I use (GPO and old local) try to sell … Really?! The two post offices I use (GPO and old local) try to sell (usually) mobile phone top-ups nearly every time I use them. They've only stopped now that they recognise me as "the one who moans" :-D I hear them do it with others nearly every time I visit. Jeez, maybe it's just this area...? :?: :thinking:



Really not in Northampton or Derbyshire maybe your PO is under threat of closure and needs to up it's takings

They make more money from selling extra services. They're a business like everyone else nowadays. :roll:

Liddle ol' me;3733182

Really?! The two post offices I use (GPO and old local) try to sell … Really?! The two post offices I use (GPO and old local) try to sell (usually) mobile phone top-ups nearly every time I use them.



The two I use do it as well. Even if you go in saying I want to send this 2nd class they still ask "does it need to be there tomorrow?". I don't think its the staff's fault they've probably been told they have to try and sell you something else, travel insurance, broadband etc

I was asked if i wanted standard first class or guaranteed next day about 2 weeks ago in the post office in Romsey. I've never used this Post office before and have never been asked before where I usually go. Perhaps they have an incentive at the moment and a bonus at the end of it

My wife works for the Post Office. (One of the main ones).

This has been going on for a number of years now.

If a customer comes in with a first class letter they have to say to them "Do you want that to be there by tomorrow?" If the customer says "yes" then they have to say that "it will cost £4.60 by special delivery". (They have targets on how many Special Deliveries they have to get in a day).

They have Managers who stand behind the staff checking that they say this if they don't then they are disciplined. They also have to push health insurance, car insurance, post office broadband, credit cards etc to every customer they get.

The Post Office are no longer concerned with the speed they clear the queue but the amount of "extras" they sell.

Next day delivery is so expensive and it's the only guarantee that you'll get from our shoddy postal service who now deliver 1st class post at 2pm (about the same time the old postal service used to deliver second class)

In short it's all second class post unless you pay through the teeth. (and then there are cheaper companies who will pick things up from your door and deliver it the same day for a similiar price)

phew got that off my chest

Original Poster

nikkib123;3735183

LOM did you get my package yet? I posted it on Tuesday and that went … LOM did you get my package yet? I posted it on Tuesday and that went first class, so you should have received that Wednesday if not Thursday latest!Will be good indicator?



Yes, got it Wed Nikki and thanked you on the thread. :thumbsup: Should have sent a PM too! :oops:

Holly's came that day too but others still haven't arrived so it's probably 2nd class that is effected most at this time. All my first class post - to and from - has been arriving next day.

'Christmas Stamps'

The Post Office are issuing two sets of stamps this Christmas. If you want 'Religious' ones (last years reprints!) you have to ask for them, otherwise you will be given the 'secular' ones (Two Panto Dames with rouged cheeks).

A survey will be carried out to see asses the demand !.Unfortunately, my experience and that of friends is that Post Offices only have a limited supply of 'religious' stamps.My local post office could only find me two sheets!,.Surely this will bias any survey of demand.

this is true, sadly.

Original Poster

Alfonse;3735247

'Christmas Stamps'The Post Office are issuing two sets of stamps this … 'Christmas Stamps'The Post Office are issuing two sets of stamps this Christmas. If you want 'Religious' ones (last years reprints!) you have to ask for them, otherwise you will be given the 'secular' ones (Two Panto Dames with rouged cheeks).A survey will be carried out to see asses the demand !.Unfortunately, my experience and that of friends is that Post Offices only have a limited supply of 'religious' stamps.My local post office could only find me two sheets!,.Surely this will bias any survey of demand.this is true, sadly.



Yay! Another boost for secularism. The way you theists bang on, you'd think this whole xmas thing had something to do with religion... :? --

Banned

i have also had them trying the same thing on with me over the last few days and overheard it also.
it would appear they are trying to boost takings...

all i would say tho is they could stop sticking stamps on 30 envelopes for people when there is a queue nearly out the door , how about having a few signs up saying normal stamps can be bought from the post shop or the machine....

also they could stop swanning about behind the counter keeping people waiting...

and as for the seperate queue for buying foreign currency jesus your treated like royalty if you wanna give em money

no sense of urgency these days

Delivery times given are only guidelines, except for special delivery.
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Try buy that Minecraft Xbone Argos deal? 10% online code in your email!22
    2. miikeyblue and shabbird's (but mostly shabbird's) Tuesday night pub quiz!553771
    3. Old one pound coins are they worth more then their face value48
    4. Meerkat Movies (2 for 1 Cinema Codes) | Official Trading Thread423914467

    See more discussions