Royal Mail - Recorded Delivery (Not being signed for?)

Found 7th May 2010
Hello everyone,

I generally send out low value items, sometimes some of which fit through a standard letter box via Royal Mail - Recorded Delivery to ensure the item is handed over with the recipients signature.

I've noticed small envelopes sent Recorded are just being chucked through the letter box like regular post, hence the tracking system showing the item as "On It's Way".

Is there any way around this apart from paying Special Delivery?

Has anyone had the same problem and got around the matter with items that can fit through the letterbox?

Would a sticker of a note to the Postman do the trick or are they too busy to notice the note and continue posting without a signature?

Thanks in advance.

26 Comments

ive had this before, depending on what the item is you could try putting it in a small box that wouldnt fit through a letter box, then they have no choice but to get it signed for. and will save hassle is people try and scam you, might have to pay abit more postage but would give you peace of mind.

I've had this problems loads of times, lazy posties!

It's more a proof of posting rather than proof of delivery really.

I find RMRD to be a total waste of time. I thought recorded delivery would require to sign the item by the actually person themselves. When I was scammed on eBay and returned the faulty item back to the seller, he denied having receiving it, eventhough it has been signed for. As far as RM is concerned, if it has reached the address and signed for (doesn't matter if its Mickey Mouse), that's their job done.

Don't know if any difference with Special Delivery tho.

Banned

why dont you just claim that the item hasn't been delivered anyway. at the end of the day you will have a happy customer that received their item and you will have you money back. so the only people losing out here are RM due to their own stupidity!

Original Poster

si_dawg;8549797

why dont you just claim that the item hasn't been delivered anyway. at … why dont you just claim that the item hasn't been delivered anyway. at the end of the day you will have a happy customer that received their item and you will have you money back. so the only people losing out here are RM due to their own stupidity!



Could do that, but sometimes I'm just sending information on a piece of paper, which confirms what the buyer has bought, this fits nicely in an envelope but I want it to be signed for on delivery. the postie's just treat it as normal mail unfortunately.

Pay the extra 75p or so for a signature upon delivery but its treated as normal first class

All recorded letters SHOULD be signed for. If your postman is cutting corners then i suggest you contact your local delivery office (where he comes from) and speak directly with the d.o.m. aka delivery office manager. this is a serious failure

Happened to me - kept showing up as still in the system even though it was 4 weeks later. Only good thing about sending RD is that you get refunded in the amount you lost (if you have all the proof etc and you send it) rather than poxy stamps like 1st class normal mail. I also have never signed for any RD that's been delivered to me - its just been chucked through or left in my porch.

queenlush;8549761

It's more a proof of posting rather than proof of delivery really.



Eh ?

Of course if proves delivery if its been signed for, you can get proof of posting for free at the post office.

My postman signs my name for me if I'm out. ;-)

Saves me a trip to the post office. :thumbsup:

If you are having problems contact your delivery office and speak to the manager. Recorded delivery items go the same route as a normal 1st/2nd class item where as special delivery items are sent in a seperate system which is signed along the way and a signature has to be gotten at the end or the postman will be asked why. The recorded is not monitored so if a postman puts it through then there usually wont be any comeback, i would do what si_dawg suggested and claim the money back!!

deanos;8550075

Eh ?Of course if proves delivery if its been signed for, you can get … Eh ?Of course if proves delivery if its been signed for, you can get proof of posting for free at the post office.



It isn't actually tracked mail though. It goes in with the regular post and all that is required is a signature . Special delivery items are scanned at every stage and will show the exact address it has been delivered to along with the signature. All recorded shows is that it was actually posted and delivered somewhere with someones signature.

masterruckus;8551101

If you are having problems contact your delivery office and speak to the … If you are having problems contact your delivery office and speak to the manager. Recorded delivery items go the same route as a normal 1st/2nd class item where as special delivery items are sent in a seperate system which is signed along the way and a signature has to be gotten at the end or the postman will be asked why. The recorded is not monitored so if a postman puts it through then there usually wont be any comeback, i would do what si_dawg suggested and claim the money back!!



So sorry i didn't see your post for some reason, i've just repeated you but in different words. lol

this is a real bug bear of mine, we are paying for a service and its not carried out properly i.e. half the posties just shove the letter/packet through the letterbox without asking for it to be signed for, this is not good when its ebay items !

Russ66;8550998

My postman signs my name for me if I'm out. ;-)Saves me a trip to the … My postman signs my name for me if I'm out. ;-)Saves me a trip to the post office. :thumbsup:



Mine does that, you can fill out a form to let them put the recorded delivery items through the letterbox, works great for me

Seems like its happening all the time going by the replies in this thread as i have had a couple of recorded items pushed though the letter box in the last few weeks also.

I had 5 orders in 1 week all recorded, wasn;t made to sign for a single 1, and my postie is a good 'un too, may be coz he knows me, but still find it odd!

Original Poster

Thanks for the replies people, looks like it's an ongoing thing, I'll try test it out by putting a visible note to the postman or else my last resort would be to send the item in a box that won't fit in the letterbox.

ninj4z;8553115

Thanks for the replies people, looks like it's an ongoing thing, I'll try … Thanks for the replies people, looks like it's an ongoing thing, I'll try test it out by putting a visible note to the postman or else my last resort would be to send the item in a box that won't fit in the letterbox.

Its wrong we are paying extra for a service that is not being done properly.

Banned

but if we dont get the service then we can actually claim our money back for the whole package so personally i would see it as an advantage if i sent something that didnt get signed for. example below:

i send 1 t shirt worth £20 to a buyer that has already paid
buyer doesnt need to sign but recieves anyway
i check online and put a claim in
i get £20 from buyer and £20 from claim from RM
i end up with £40 for a £20 t shirt???????

queenlush;8552480

It isn't actually tracked mail though. It goes in with the regular post … It isn't actually tracked mail though. It goes in with the regular post and all that is required is a signature . Special delivery items are scanned at every stage and will show the exact address it has been delivered to along with the signature. All recorded shows is that it was actually posted and delivered somewhere with someones signature.



Exactly it provides proof it was delivered !

Banned

Postman10;8549931

All recorded letters SHOULD be signed for. If your postman is cutting … All recorded letters SHOULD be signed for. If your postman is cutting corners then i suggest you contact your local delivery office (where he comes from) and speak directly with the d.o.m. aka delivery office manager. this is a serious failure


LOL - The OP's postie doesnt actually deliver the OP's mail around the country you know :-D

Banned

deanos;8554220

Exactly it provides proof it was delivered !


+1

no idea what queenlush is on about! :w00t:

i just had my daughters birth certificate put thru the letterbox whic was sent recorded deliivery. ................ not to mention they hav to walk all over the front garden coz they cant be bothered to walk back up the drive!! :-)

si_dawg;8554175

but if we dont get the service then we can actually claim our money back … but if we dont get the service then we can actually claim our money back for the whole package so personally i would see it as an advantage if i sent something that didnt get signed for. example below:i send 1 t shirt worth £20 to a buyer that has already paidbuyer doesnt need to sign but recieves anywayi check online and put a claim ini get £20 from buyer and £20 from claim from RMi end up with £40 for a £20 t shirt???????


Profiteering but then it's only RM

Seems I may be the only person here that's not had this problem (as yet). Our postie always rings the door bell to get RD mail signed for. Even if it's a small letter or packet, otherwise leaves a note. Although this one time there was a packet (sent RD) and letter (sent normal 1st), both in an elastic band, that was shoved through letterbox. I can only presume the postie missed the red RD label on packet and treated as normal.
As long as I get my post I'm not too fussed about signing for. Even so, the postie should be doing their job properly.
OP - I would get in touch with the PO and also try the 'note to postie' solution.

Original Poster

ele-font;8555014

Profiteering but then it's only RMSeems I may be the only person here … Profiteering but then it's only RMSeems I may be the only person here that's not had this problem (as yet). Our postie always rings the door bell to get RD mail signed for. Even if it's a small letter or packet, otherwise leaves a note. Although this one time there was a packet (sent RD) and letter (sent normal 1st), both in an elastic band, that was shoved through letterbox. I can only presume the postie missed the red RD label on packet and treated as normal. As long as I get my post I'm not too fussed about signing for. Even so, the postie should be doing their job properly. OP - I would get in touch with the PO and also try the 'note to postie' solution.



Sent something Recorded 2nd Class yesterday, nothing urgent, put the "note to postie" but it's too big enough to fit through the letterbox anyway so half the problems solved I guess.

Now I know it won't be delivered in a day but I'm getting the following message or is this the regular message people get until the item is delivered:
Sorry, there has been a problem with the reference number you've entered. Please try again.
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