As you probably know stamps are changing. From January they will have barcodes. If you have any 'old' stamps you have to either use them before they expire in January or send them back to Royal Mail with a completed Swap Out form to get new stamps in exchange.
I sent £75 worth a month ago and have not received replacements yet. The website says it should take around a week. I sent the stamps in 2 batches so to minimise the risk of them all being lost. I also asked for proof of posting but was told that wasn't possible because the Swap Out address is Freepost. I've tried phoning the helpline but they don't seem able to help and just advised me to wait and see if my replacements turn up.
This service doesn't fill me with confidence. So a few questions..
- Has anyone else used this service to swap their stamps and how long did the stamps take to arrive?
- Is there anything I can try to get my money back if they don't turn up?
- Is there anything else that I should have done (and therefore others can do) to stop their stamps going missing?